Amanda Macdowell Email & Phone Number

Brockton, MA, US

Cohasset, MA

· Assisted/supported the President and Director of Operations i.e., acting liaison for domestic and international vendors and clients, managing calendars via MS Outlook, and coordinating travel arrangements.· Processed incoming sales orders.· Answered and directed phone calls in a polite and professional manner.· Wrote and distributed emails.

Marlborough, MA

• Collaborated, advised, and acted as a main point of contact for sales representatives in all divisions: Diagnostics, Surgical, and Breast and Skeletal Health.
• Worked closely with sales representatives and Contracts Specialists in completing all contract requests within the specified turnaround time.
• Processed 45-52% of all Executions/Activations monthly within Salesforce.
• Reviewed and drafted standard contracts. Organized and maintained all documents, appropriate business approvals, correspondence, and related notes accurately in the contract management system.
• Partnered with Contracts Specialists II, III, & IV, along with Hologic’s internal departments to support the negotiations of customer contract terms and conditions, and ensure sales contracts are consistent with.
• Administered and reviewed contracts (database, record retention) consistency with internal company policies, departmental policies, and best practices.

Mass

• Supported outside sales representatives and acted as a main point of contact to ensure quotes, orders, and agreements were processed accurately for the Diagnostic division in the Central and Southwest regions.
• Provided back-up assistant to all other regions and Sales Specialists on the Diagnostic team.
• Responsible for completing all standard sales contract requests within a specified turnaround time.
• Ensured appropriate business approvals were obtained for contract requests in accordance with the Delegation of Authority.
• Coordinated the renewal process with sales representative and internal partners.
• Worked closely with sales representatives and Contracts Specialists in completing all contract requests within the specified turnaround time.

Westborough, MA

• BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. (http://www.bnymellon.com)
• Ensured and maintained productivity and quality to ensure customer satisfaction.
• Maintained and exceeded productivity and quality standards that are expected by BNY Mellon, Dreyfus, Quality Assurance, and National Quality review under minimal supervision.
• Supported and assisted mutual fund shareholders, brokers, dealers, and fund companies with inquiries.
• Operated BNY Mellon Systems using Web Image, CMS Image, and FSR for in depth clientele research.
• Accurately received, researched, and resolved 90+ incoming rejected transactions – redemptions, transfers, new accounts, and checks.

Marlborough, MA

Medical Office Assistant for various medical departments at a community-based hospital affiliated with UMass Medical Center. (www.umassmemorial.org/marlborough-hospital) · Greeted patients with professional courtesy, confirmed the purpose of visit, and directed them to the appropriate staff. · Managed high-volume front desks and answered multi-line phones.

Foxborough, MA

• Customer Service Representative for leading distributor of professional A/V equipment and enterprise wide AV solutions for clients including telecommunications firms, high end audio needs and industrial..
• Supported sales director and sales representatives daily with administrative needs.
• Managed heavy incoming calls from national dealers, vendors, and sales representatives.
• Received and processed incoming orders; which include: checking ETA's, confirming pricing, warehouse availability, obtaining freight quotes, and entering new model numbers into the system.
• Resolved outstanding issues: pricing, shipping, billing, delivery, and claims.
• Superior abilities in client relationship management from start to finish.

Associate Of Science - As, Radiologic Technology/Science - Radiographer

Bachelor'S Degree, Health Education