Amanda Macdowell Email & Phone Number

Brockton, Ma, Us

Cohasset, Ma

· Assisted/supported the President and Director of Operations i.e., acting liaison for domestic and international vendors and clients, managing calendars via MS Outlook, and coordinating travel arrangements.· Processed incoming sales orders.· Answered and directed phone calls in a polite and professional manner.· Wrote and distributed emails, correspondence memos, letters, faxes, and forms.· Collaborated with sales, marketing, and internal teams to expand and maximize company profitability.· Analyzed pricing requirements, researched market conditions, and coordinated an effective pricing response to reduce revenue leakage.· Analyzed company pricing daily to ensure all pricing is accurate within QuickBooks and resolved all pricing discrepancies for customers.

Marlborough, Ma

• Collaborated, advised, and acted as a main point of contact for sales representatives in all divisions: Diagnostics, Surgical, and Breast and Skeletal Health. • Worked closely with sales representatives and Contracts Specialists in completing all contract requests within the specified turnaround time.• Processed 45-52% of all Executions/Activations monthly within Salesforce.• Reviewed and drafted standard contracts. Organized and maintained all documents, appropriate business approvals, correspondence, and related notes accurately in the contract management system. • Partnered with Contracts Specialists II, III, & IV, along with Hologic’s internal departments to support the negotiations of customer contract terms and conditions, and ensure sales contracts are consistent with Hologic’s terms, conditions, policies and procedures.• Administered and reviewed contracts (database, record retention) consistency with internal company policies, departmental policies, and best practices.• Maintained and verified pricing using Salesforce and Oracle. Researched and resolved pricing discrepancies preventing revenue leakage. • Lead and participated in process improvement projects for Contracts department.• Participated in the training of all new hires.

Mass

• Supported outside sales representatives and acted as a main point of contact to ensure quotes, orders, and agreements were processed accurately for the Diagnostic division in the Central and Southwest regions.• Provided back-up assistant to all other regions and Sales Specialists on the Diagnostic team.• Responsible for completing all standard sales contract requests within a specified turnaround time.• Ensured appropriate business approvals were obtained for contract requests in accordance with the Delegation of Authority.• Coordinated the renewal process with sales representative and internal partners.• Worked closely with sales representatives and Contracts Specialists in completing all contract requests within the specified turnaround time.• Responsible for Monthly Contract Reporting including the collection and analysis of contract data while providing implementation actions with a goal to improve turnaround times.• Worked to improve current processes to identify efficient ways to improve execution of daily goals.• Responded to all inquiries from internal/external customers via email, fax or phone in a timely manner.

Westborough, Ma

BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. (http://www.bnymellon.com)• Ensured and maintained productivity and quality to ensure customer satisfaction.• Maintained and exceeded productivity and quality standards that are expected by BNY Mellon, Dreyfus, Quality Assurance, and National Quality review under minimal supervision.• Supported and assisted mutual fund shareholders, brokers, dealers, and fund companies with inquiries.• Operated BNY Mellon Systems using Web Image, CMS Image, and FSR for in depth clientele research.• Accurately received, researched, and resolved 90+ incoming rejected transactions – redemptions, transfers, new accounts, and checks.• Provided detailed mutual fund information, including analysis of performance, prices, market conditions, and other information that provides added value to the shareholders.• Collaborated with managers and co-workers on processing procedures while also working independently to identify errors or problems.• Handled and ran internal daily reports for Dreyfus team.• Trained new team members and associates.

Marlborough, Ma

Medical Office Assistant for various medical departments at a community-based hospital affiliated with UMass Medical Center. (www.umassmemorial.org/marlborough-hospital) · Greeted patients with professional courtesy, confirmed the purpose of visit, and directed them to the appropriate staff. · Managed high-volume front desks and answered multi-line phones for Physical Therapy, Occupational Health, Endoscopy, and Emergency Room department and transferred calls appropriately within the hospital. · Managed appointments and registrations for new and existing patients.· Prepared, organized and maintained patients’ medical charts/records while maintaining confidentially within the HIPPA regulations. · Entered procedure and diagnosis codes into MEDITECH by following protocols.· Verified patient’s health insurance and demographic information were correct while collecting payments following insurance guidelines.· Ordered and maintained an inventory of supplies and made sure all rooms were restocked and cleaned.· Trained new employees.

Foxborough, Ma

Customer Service Representative for leading distributor of professional A/V equipment and enterprise wide AV solutions for clients including telecommunications firms, high end audio needs and industrial. (www.shoreviewdistribution.com)• Supported sales director and sales representatives daily with administrative needs.• Managed heavy incoming calls from national dealers, vendors, and sales representatives. • Received and processed incoming orders; which include: checking ETA's, confirming pricing, warehouse availability, obtaining freight quotes, and entering new model numbers into the system.• Resolved outstanding issues: pricing, shipping, billing, delivery, and claims.• Superior abilities in client relationship management from start to finish.• Supported AP/AR department. Assisted with matching, batching and coding invoices, and ensure timely payments to vendors.• Handled billing errors such as declined credit card orders and obtain payment from customers.

Associate Of Science - As, Radiologic Technology/Science - Radiographer

Bachelor'S Degree, Health Education