Amadei Stephanie Fiocchi Email & Phone Number

Powder Springs, GA, US

Marietta, Georgia, United States

• Drafts and reviews legal correspondence including thoroughly proofreading for errors in grammar, spelling, punctuation, and formatting
• Assist in drafting and reviewing legal documents, including pleadings, releases, and stipulations
• Opens, maintains and organizes case files, ensures deadlines are met, and assists with the preparation of case materials for court appearances and meetings
• Maintains attorneys’ calendars with dates of importance
• Familiar with Georgia State Board of Workers’ Compensation filings, including submission of electronic filings through ICMS
• Able to organize and prioritize numerous tasks and complete them under time constraints with minimal supervision

Mcdonough, GA

• Served as main point of contact for both patrons and staff while resolving all concerns, issues, and problems pertaining to building maintenance and facility management, translating to operational effectiveness
• Developed and administered adult programs, such as book club, knitting club, and craft sessions to facilitate attainment of set objectives
• Guided patrons in using computerized catalog while helping individuals in locating desired materials to ensure positive experience
• Maintained material on the shelves in proper order by leveraging excellent organizational skills
• Aided patrons in the use of photocopiers, computers, and other digital devices for researching, printing, and downloading eBooks, eAudio, and others
• Monitored movement of materials in and out to patrons, placed holds on materials, as well as received fines/fines and other charges of up to $100 accurately to avoid violations of standards and terms

Jonesboro, GA

• Implemented and adhered to all circulation policies and procedures in order to maintain uniformity and consistency
• Handled circulation duties, such as checking books in and out, retrieving books from book drop, calculating and charging overdue fines, issuing library cards, and delivering efficient patron services to enhance.
• Significantly contributed towards collection development activities, such as compiling a list of requested books for consideration in the library collection to drive inflow of readers
• Facilitated patrons in choosing books to read while assisting patrons with research material, searching information in electronic information resources, encyclopedias, reference books, and online catalogs, addressing.
• Designed and prepared attractive displays, bulletin boards, and posters to maintain inviting appearance
• Handled incoming telephone calls and directed calls to various work stations for swift responses

Roswell, GA

• Oversaw creation and submission of proposals throughout all phases from start to finish for contracts with an estimated value of up to $20M
• Played a pivotal role in managing multiple simultaneous proposals within aggressive deadlines by leveraging excellent writing and editing skills
• Functioned as primary subject-matter-expert on industry references and finances for proposal team to provide advice, consultation, and suggestions
• Organized and spearheaded departmental team training seminars for all levels of employees to expand knowledge of multiple topics

Greater Atlanta Area

• Researched case records and performed data analysis on discovery items
• IT lead, responsible for setup and support of employee machines and software
• Project lead for new law firm e-mail server setup and migration
• Spearheaded design, development, and launch of new law firm website

Oakwood, GA

• Tutored students and public on writing, editing, and citation of papers
• Taught basic use of Windows, Microsoft Office Suite, and search engine optimization to students, faculty, and public patrons
• Wrote and compiled collection of LibGuides for current programs targeting student research and career development
• Authority on training employees, students, and the public on use of library resources, including library computers, GALILEO, periodicals, and books
• Managed library catalog, maintaining a collection of 8,200 books and periodicals
• Processed new patrons, maintained account records, and handled all claims of returns and replacement fees

Horsham, PA

• Consistently maintained high customer satisfaction scores, averaging 98.9% quality score and 3 minute average resolution time
• Trained incoming Case Managers on policies and procedures pertaining to escalated call handling and database maintenance
• Maintained day to day operation of Siebel, containing fourteen million user accounts
• Created, edited, and maintained procedural documents for the Correspondence Processing Department, Long Term Care Department, Management Takeover Department, and Database Management teams
• Awarded the ACE Award for Business Excellence for work on testing the integration of the automated Letter Writing System
• Trained and supervised new customer service team members on processes and procedures

Certificate, Paralegal Studies

Master Of Library & Information Science (Mlis), Archives/Archival Administration

Bachelor Of Arts (Ba), English Language And Literature, General

Activities and Societies: Italian ClubItalian Club. 1.5 years Italian. Attended the 2004 Leadership Conference.

English Language And Literature, General

Activities and Societies: Oxford Companions English ClubVice President of the Oxford Companions English Club. Member of the Saint Anselm.