Andrew Maenche Email & Phone Number

Mckinney, TX, US

Solon, OH, US

• Technical Account Manager & Support Engineer II for MRI's RentPayment product – Payment Processing
• Collaborated with various teams to help clients with payment processing acrossdifferent integration types, ie Yardi, MRI X, Realpage, Skyline, etc
• Provided support and technical assistance to customers for resolving issues fromthe Zendesk and Salesfroce queues.
• Maintained a deep knowledge base of the RentPayment platform and affiliateproducts to increase customer satisfaction and limit processing down time
• Identified and escalated unusual case trends or bugs in the environment to theproper development and product teams for resolution
• Participated in special projects for continuous platform improvements andenhancements

• This position is responsible for coordinating and evaluating ongoing technical projects which include telecom solutions, mobility systems and network solutions/services for clients with ongoing technical support/ help.
• Purchase, provision, and deploy smartphones, PCs, and networking equipment
• Consultant organizations on technical projects and management of mobile device management systems
• Experience supporting Macintosh OS 10.6 or later and Microsoft Windows 7 or better
• Proven skills in PC repair, troubleshooting, deployment, and liquidation
• Provided guidance and experience testing, configuring, and implementing various mobility solutions

Richardson, Texas, US

Provided project management and lead on all mobility services across the company. Created from the ground up a new mobility infrastructure to support document and remote access. Coordinate, monitor and manage wireless reports, billing, and procedures for telecommunication equipment and services. Technical Responsibilities:- Provided support during.

Dallas, TX, US

• I was responsible for internal sales and customer service retention of new and existing customers from inside a Retail Store location. I also responded to business clients, large and small in helping them select and.
• I created a positive, team-working environment in my retail location that continually established aggressive goals to achieve business results by pushing the envelope in all business facets from reporting on customer.
• I used my competitive personality to exceed all sales obtainment goals consistently for 20 months while constantly keeping up to date on all latest data technology and devices.
• I maintained a successful sales quota to increase profitability within the company. I was continually pro-active in pursuing my own customers and working smart off of our customer base to let people know why AT&T.
• Exceeded sales goals reached 140% of quota
• Used Windows mobile, Palm, Iphone, Symbian interfaces to setup and provision customers. Interacted with mobile phone OS through Windows.