EXECUTIVE VICE PRESIDENTOrchestrated effort to revitalize company culture and stimulate growth for this family-owned firm. Direct 80 staff & control mid-eight figure annual budget.Key Accomplishments:• Led smooth implementation of ERP operating system that revamped workflows, transformed processes & increased efficiency 17%. Also produced more usable reports & paperless systems.• Reshaped a culture of no accountability, almost no training/staff development & a high employee… Show more EXECUTIVE VICE PRESIDENTOrchestrated effort to revitalize company culture and stimulate growth for this family-owned firm. Direct 80 staff & control mid-eight figure annual budget.Key Accomplishments:• Led smooth implementation of ERP operating system that revamped workflows, transformed processes & increased efficiency 17%. Also produced more usable reports & paperless systems.• Reshaped a culture of no accountability, almost no training/staff development & a high employee turnover. Advised and guided family owners in restoring morale, compensation, leadership &, development practices to pave the way for stronger growth. Initiated the following:  Re-engineered Government Division with assistance of GSA Consultant. Made significant changes to system that cost the company $MM by taking 10-14 months to get new products approved, providing data in improper formats & not following protocol. Increased product sales 40% in 1 year and gained full compliance with GSA regulations.  Gained buy-in from owners to invest in more skilled management talent & to provide middle management & direct reports with more time to develop strategies & skill sets.  Updated & upgraded IT Department with an “old school” staff, outdated hardware, no documentation, inadequate security & poor internal service ratings. Introduced new hardware/software, documented all systems/processes & upgraded hardware with state-of-the-art capacity & security. Replaced staff with a more technically skilled team of 3.  Championed a standardized employee orientation program to help new hires transition more rapidly into the company. Used cross-training & subject matter expert sessions to build productivity. • Stepped forward to begin company transformation by showing owners how adding structure could improve performance. Fearlessly proved that “investments” in people, training, technology, compensation & process improvement can prove as important as R&D in developing new products. Show less

Ran consulting business, acquiring clients and managing delivery of services. Key Accomplishments:• Dentify: Advised this early stage conceptual firm in turning a business idea/concept into a high-level business plan. Conducted industry/competitor research & vetting and wrote a feasibility thesis report. Built start-up and early stage forecast models for review by investors. • Outreach Financial Services: Fulfilled role as Sr. VP of Operations (8/11-4/12) to prepare a… Show more Ran consulting business, acquiring clients and managing delivery of services. Key Accomplishments:• Dentify: Advised this early stage conceptual firm in turning a business idea/concept into a high-level business plan. Conducted industry/competitor research & vetting and wrote a feasibility thesis report. Built start-up and early stage forecast models for review by investors. • Outreach Financial Services: Fulfilled role as Sr. VP of Operations (8/11-4/12) to prepare a business plan for raising capital & deliver operations/sales guidance for this distressed mortgage servicing firm. Leveraged expertise to help raise $5MM in start-up funds, develop company’s brand image, advertising campaign & Website and negotiate agreement with the National Foundation for Credit Counseling to supply services to clients. • Sweet Home Services: Hired to prepare an investor business plan for this proposed healthcare entity. Produced marketing/sales plans, 3 & 5-year forecasts and investment proposals. Aided firm in raising $1.1MM in start-up capital. Renovo Services, LLC: (see above description) Show less

Engaged to act as COO & President and manage integration of 3 acquired companies into a nationwide organization. Directed enterprise with 100+ corporate customers. Key Accomplishments:• Driving force in developing/deploying the industry’s largest online repossessed vehicle sales platform, ReposDirect.com, projected to increase profits by $500K to $4MM over 3 years. • Assumed control and shepherded critical integration through following initiatives: Guided development &… Show more Engaged to act as COO & President and manage integration of 3 acquired companies into a nationwide organization. Directed enterprise with 100+ corporate customers. Key Accomplishments:• Driving force in developing/deploying the industry’s largest online repossessed vehicle sales platform, ReposDirect.com, projected to increase profits by $500K to $4MM over 3 years. • Assumed control and shepherded critical integration through following initiatives: Guided development & launch of new parent company brand image Website and advertising/social media campaigns. Generated single brand name, logo and image.  Supplied leadership to staff daily (previous CEO was onsite 2-3 days a month), creating stability and strengthening morale. Gained respect of employees by being honest about integration initiatives.  Boosted performance by reducing owned vehicle assets and outsourcing long haul business to external vendors. Changes decreased inventory, fuel & labor expenses while improving contracted provider relationships.  Consolidated & reorganized Operations staff, eliminating 80FTE to produce $2.75MM annual savings. Increased operating efficiency by prioritizing workflow & introducing paperless technology. Integration enabled exceptional growth through increased efficiencies & stability/focus. “Right sized’ company for actual business volume, guaranteeing it was once again operating in the black. Show less

Major Clients; AT&T, Verizon, ServiceMaster Produced winning results by devising a 3-year growth plan positioning the firm to go public; drove revenues by targeting 15 largest US fleets and creating a Government Division to access vehicles worldwide. Key Accomplishments:• Despite difficult financial times, generated record sales & profit margins by landing impressive new clients (AT&T, Verizon, ServiceMaster), delivering exceptional client service, streamlining processes &… Show more Major Clients; AT&T, Verizon, ServiceMaster Produced winning results by devising a 3-year growth plan positioning the firm to go public; drove revenues by targeting 15 largest US fleets and creating a Government Division to access vehicles worldwide. Key Accomplishments:• Despite difficult financial times, generated record sales & profit margins by landing impressive new clients (AT&T, Verizon, ServiceMaster), delivering exceptional client service, streamlining processes & rigorously controlling costs. In 18 months produced 100% customer growth, by restructuring the entire sales organization, compensation & strategy. • Generated a 30% sales increase in 2008 and a 51% increase in 2009 from clients AT&T and Verizon, by consistently meeting these clients’ needs. • Spearheaded successful effort to create a Government Division, including the following actions: Hired both a retired Navy Fleet Manager, who opened more doors/opportunities than company could initially handle, and a GSA Consultant who rapidly qualified company to sell vehicles to the Government while ensuring company was in regulatory compliance.  Set up a Government pricing program that ensured the company earned minimum $200/unit profit. • Devised fleet management strategy that dropped turnaround time 10% & reduced costs 9%. Instituted weekly reconciliation of inventory reports with auctions, so company knew where assets were located. Show less

Masterminded turnaround of poorly performing $7.5B automobile lease portfolio that also had unreliable valuations due to marketplace conditions. Oversaw $50MM annual budget and 250+ Associates. Promoted by and reported directly to parent company’s CEO and Board of Directors. Key Accomplishments:• Saved the company $250M by implementing a multi-year strategic loss mitigation plan. • Built an auto loan servicing company from scratch to the largest in the industry, the “4th Leg”… Show more Masterminded turnaround of poorly performing $7.5B automobile lease portfolio that also had unreliable valuations due to marketplace conditions. Oversaw $50MM annual budget and 250+ Associates. Promoted by and reported directly to parent company’s CEO and Board of Directors. Key Accomplishments:• Saved the company $250M by implementing a multi-year strategic loss mitigation plan. • Built an auto loan servicing company from scratch to the largest in the industry, the “4th Leg” (Division) for the parent company and a profit center that helped to offset losses. Motivated team to “run through walls” to develop this company and turn a huge negative into a positive. • Deployed a cutting-edge CRM technology platform that increased efficiency by 100% as well as a sales training & incentive program that drove profits & customer satisfaction. Show less

Headed $1.3B loan operation that supplied financing to SE Toyota Distributorship dealers. Led team of 15.Key Accomplishments:• Maximized Toyota dealer participation and built loan balance outstanding 31%, by introducing a focused incentive program for the sales force marketing company products to dealers.• Boosted net operating profit 135% in 2 years, through departmental process improvements. • Drove loan portfolio to highest level in company history, by innovating a highly… Show more Headed $1.3B loan operation that supplied financing to SE Toyota Distributorship dealers. Led team of 15.Key Accomplishments:• Maximized Toyota dealer participation and built loan balance outstanding 31%, by introducing a focused incentive program for the sales force marketing company products to dealers.• Boosted net operating profit 135% in 2 years, through departmental process improvements. • Drove loan portfolio to highest level in company history, by innovating a highly successful competitive fixed rate mortgage product. Show less

Served as the interim Managing Director, drove new business development and enhanced client relationships. Managed two call centers with 700+ associates and administered the budget and P&L. Company grew into largest third party auto servicing entity in industry.

Overall responsibility for all Domestic and International fleet related activities for Alamo Rent A Car, Inc including vehicle purchasing, fleet disposal, fleet planning and fleet financing.