Amanda Guinn Email & Phone Number

Writer of novels and short stories; horror, science-fiction, fantasy & fiction.

Seattle, Washington

Customer service, billing and technical support for cable television services.

Temporary sales representative, seasonal.

Customer service and technical support for video game platform.

I am a senior customer service representative working from home and telecommuting via the internet. The company that I work for is an educational company teaching stock market and options trading strategies they also work with a company that presents motivational seminars as well. My duties currently include sales, product information and support, registrations, assistance with option strategy education, assisting with inquiries regarding the mechanics of the 12 different strategies (e.g. Chicken Trade, Covered Calls, Straddle & Strangles) as well as charting, research of trades and stops, cancelations and withdrawals, emails and administration of online classes. I also assist in the creation of educational materials for both customer and staff training; including writing of original material as well as proofreading and editing of current manuals. The main purpose of the material I have written is to educate support staff on the mechanics of various option trading strategies so that they can better educate the customers. Other manuals include how to use the stock market, trading tools and internal policies and procedures. Container Home Supply

I worked in operations and handled shipping, receiving and manifesting of weekly shipped container loads. I also did the purchasing for the entire office as well as worked in reception where my duties included answering main phone lines, greeting all arriving vendors and guests, assisting in coordinating the office schedule, processing daily mail, weekly invoices and bi-monthly checks.

I was in charge of monthly orders for ostomy, incontinence and enteral patients. My duties included contacting patients monthly for orders, processing orders and follow up, updating insurance information, complying with HIPAA and DSHS regulations, tracking orders and keeping record of all patient contact, starting new service and contacting doctor's offices for information. I also assisted with in store customers, cashiering and inventory.

I processed Daily Sales Reports for sales personnel throughout Western Region as well as assisting with other regions during times of overflow. Duties included proofing graphic specs, contracts and customer information. I contacted sales of any errors and followed through to resolution. I averaged the highest number of both accounts per day and errors resolved.

TTYI was a customer service rep in call center environment assisting customers with inquiries and maintenance regarding checking, saving, money market and CD accounts, as well as any problems with those accounts. Duties included explanation of bank policies and procedures and general information. I also assisted customers with bank transactions, Visa card transactions, ordering checks and other account maintenance. I assisted both hearing and hard of hearing/deaf customers and I was the first employee hired to work both the phone and TTY teams.

I provided support to the owner of the company, as well as the office manager and driver. I answered 6 phone lines, accepted mail & packages, greeted clients and visitors to the office and was in charge of coordinating phone, mail, fax and instant message communications between the office, at-home transcriptionists and clients. I also worked some medical transcription and data entry.

Bothell, Wa

I was a customer service rep in call center environment taking inbound calls. My duties included account handling, account detail, billing issues and technical problems. The team worked towards a 'one call resolution' system and I worked with anywhere from 1 - 6 computer systems on each phone call.

Associate Of Arts (A.A.)

Activities and Societies: Dean’s List & Honors Society recognition earned and maintained Related coursework: Certified Fiber Optic.

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