Amal . Email & Phone Number

Noida, Up, In

Noida, Uttar Pradesh, India

Community Engagement: Participate Actively: Engage in Adobe’s Document Cloud communities and social media channels.Supervise & Mentor: Oversee the Adobe Document Cloud community, focusing on products like Adobe Acrobat, Adobe Acrobat Reader, Acrobat Online, and Acrobat Mobile apps. Serve as a mentor for other Adobe employees in their community interactions.Content Creation & Moderation:Create & Share Content: Proactively create, publish, and post material on social media, forums, and knowledge bases to boost customer success and satisfaction. Moderate Channels: Oversee and moderate Adobe online communication channels, specifically user communities.Customer Interaction:Respond Reactively: Address questions, concerns, complaints, and other communications on social media channels, forums, and other platforms.Notify Stakeholders: Inform key stakeholders of significant questions, concerns, complaints, and other communications from social media and forums.Internal Collaboration:- Improve Processes: Enhance internal processes by providing thoughtful insights and eliminating redundancies.- Frequent Meetings: Engage in recurring meetings with engineering, support, and other stakeholders to update them on important customer feedback trends.- Collaborate with Strategist: Work closely with the Community & Social Strategist to identify customer pain points and report/log bugs.

Sec 25A, Noida, U.P

1. Handling document cloud segment community and social media accounts, including Adobe Acrobat Pro DC, Acrobat Std DC, Acrobat Reader DC, Acrobat Reader Mobile and Adobe Scan on Desktop/Mac and iPad as a moderator/curator and engaging with Customers/Partners/ACPs on a daily/weekly/monthly basis.2. Pulling up insights using Adobe Analytics, Lithium & Clarabridge for the segment products and collaborating with different teams to improve/fix the anomalies.3. Create/Review content for featured posts and announcements on product communities.4. Strategize for the new features and improvements in the community.5. Helping to create community as the single gateway for all product-related inquiries.

India

Worked into different aspects of customer engagement. Starting from Customer Retention, Technical Support, and Customer Support over various customer connecting channels(Emails/Phone/Chat). This role has made me a multiskilled person in every aspect of Customer service.Customer Service: Help customers with their account and billing queries.Technical Support: Support with technical issues starting with installation and other software-related processes.Retention: Retain customers with better offers.PS: I have handled individual and business/enterprise, both domains while working in this role.

Noida Area, India

As a part of market research study related to several domains including healthcare, IT etc., the prime aim being getting the perception of C-level executives over several market trends, innovations and technology to understand current market penetration, challenges faced by businesses and their future goals.• Conduct interviews with the top management (C-Level Executives) after screening them for the eligibility as per the assigned projects and the quota assigned by clients.. • Generating database through various secondary sources like LinkedIn, Google, Hoovers, Bloomberg, data.com.• Conducting surveys via CATI and CAWI methods with the Directors and C-level executives and then presenting the information collected in a knowledgeable form after verifying and enriching the information through secondary source of knowledge.

Master Of Business Administration (Mba), Marketing

Bachelor Of Technology (B.Tech.), Electrical And Electronics Engineering

Education record