Amal Dev Email & Phone Number

Bengaluru, Karnataka, India

Bangalore

• Work with partners to extend reach & influence (or impact or promote) adoption. Managing a team of • 10 Sales Officers including 2 Team Leads to drive EdTech product sales in B2B & B2C.• Solely responsible for Managing and Generating business from corporate accounts.• Managing & driving the top Accounts handles directly to contribute towards the sales of the products • Driven entire Sales Cycle right from Prospecting, Creating a value proposition, Negotiating, Order Closure, Contract signing, After Sale services.• Pitch solutions to a customer and explain all the features and benefits of a particular product or service.• Prepare cost estimates and technical proposals such that it meets client's requirement• Develop and execute against a comprehensive account/territory plan.• Maintain a an accurate forecast and various business reports• Strategically align the business vision and objectives to the projects that are initiated within different business areas• Manage the project governance framework.• Prepare and present progress/issues/budget to the appropriate stakeholders• Facilitate seamless flow of communication across all levels of project stakeholders• Manage cross- functional teams of resources• Clearly define objectives and supporting materials• Actively drive the continuous improvement of methods, systems, processes, and structures• Proactively communicate with leadership and peers to identify issues and drive resolution.• Provide feedback and suggestions for program improvements• Influence (or impact or promote) market share in a defined territory or industry vertical.

Bangalore Urban, Karnataka, India

• Managed Leading US Valuation Management client • Oversaw training and on boarding process for all newly hired employees within Mortgage Process.• Monitors and Manages delivery metrics with multiple stakeholders to communicate on operations and represents data/metrics information and project reviews.• Service delivery as per the agreed KPI’s and SLA’s in the process• Proactively identify risks in the process and suggest and implement corrective actions.• Responsible for all People management related activities, such as Performance appraisal, training, recruitment and succession planning • Report process performance metrics to the Client• Seeking regular feedback from customers and communicate to the team.• Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken.• Identify & suggest Business improvement opportunities.• Manage and resolve escalations and issues raised by Client.• Prepare and report process performance metrics to the customer with the assistance of the Operations manager.• Is the first level escalation contact for clients and internal stakeholders.• Maintain SOP's in the process and ensure all changes are being captured diligently with appropriate version controls. Escalate to the management if deviations in the process are noticed.• Update KPI's and SLA's and maintain dashboards on the process. • Managing 30+ US mortgage Appraisal reviewer as team lead• Manage all project related queries and engage the Operations Manager during any escalations.• Collaborates and Interacts with teams spread across geographies specific to tasks assigned.

Bangalore

• In this role I have supported the set up future operating model, Knowledge Transfer and Process Documentation.• Act as a middle man between Brokers/Financial Institutions and the customers on Banks Interests• To determine the type of valuation required based on the overall LVR and nature of the property• Assisted in Identifying Key business requirement and Documenting As is and To Be Process Flow

Bengaluru Area, India

• Process/ verify Mortgage Loan applications which include Income Verification, Validation of Other Financial Institution Documents for Debt consolidation and/or other related documents as per the requirement. Voice contact with Broker/Mobile Lenders to obtain additional information when required. Perform compliance checks in regulation with ANZ policies & procedures. Classify cases based on complexity of files.• Ensure customer complies with Pre-Assessment conditions complying to ANZ terms & conditions prior to moving the file to Assessment.• Provide continuing liaison with Broker/Mobile Lenders through to final resolution• Achieves progression to appropriate skill levels within agreed time frame• Develop sound relationships with ANZ customers & staff by maintaining two-way communication• Keep customers informed of progress in accordance with current processes• Handling Client Escalations and RCA on Reworks and publishing Rework Reports

Bangalore

• Managed and lead end to end transition of CRM Process from Knowledge Transfer to the Pilot and then as business as usual stage.• Credit Risk Management (CRM) is the independent credit approval and monitoring function for the whole of Deutsche Bank, Project involves creating of counter parties.• Ascertaining the credit limits of the counter parties, Static data changes, Dynamic changes,• Mapping trades, Updating Limits, Deletion of counter parties.• Set up Exposure Management Team after successful trail and Knowledge transfer.• Heading Exposure Management process.• Ensuring adherence to Productivity, Cycle Time & Quality SLA’s

Bangalore

• Analyzing Equity research report of various brokers (Profit & Loss A/c, Balance Sheet, Cash Flow statement of various companies) under IFRS, US GAAP accounting standards. E.g. (UBS, JP Morgan, Deutsche Bank, Bank of America)• Preparing earnings estimates summary• Data extraction from Broker reports• Generating reports on the above financial statements• Ensuring adherence to Productivity, Cycle Time & Quality SLA’s

Bachelor'S Degree, Bachelor Of Commerce

Education record