Amal Mohammed

Amal Mohammed Email and Phone Number

Expert in Optimizing HR Operations and Enhancing Team Efficiency | Specialist in Team Support and Driving Customer Retention @ NWC
Amal Mohammed's Location
Najran, Saudi Arabia, Saudi Arabia
About Amal Mohammed

Passionate about driving organizational success through effective administration and HR practices, I am a Public Administration graduate and Certified Human Resource Management Professional (CHRMP) with a proven track record in supporting teams and optimizing processes.Throughout my experience, I have successfully supported teams, streamlined processes, and implemented HR best practices to foster a productive and efficient work environment. My background in administrative support has equipped me with the skills to handle data management, project coordination, and public relations, while my HR expertise has allowed me to enhance team collaboration, employee engagement, and organizational effectiveness.I am passionate about utilizing my knowledge and certification to contribute to an organization's success, continuously seeking opportunities for growth and improvement. Whether through effective communication, process optimization, or team support, I am dedicated to making a meaningful impact in any role I undertake.

Amal Mohammed's Current Company Details
NWC

Nwc

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Expert in Optimizing HR Operations and Enhancing Team Efficiency | Specialist in Team Support and Driving Customer Retention
Website:
nwc.com.sa
Employees:
2052
Amal Mohammed Work Experience Details
  • Nwc
    Service Management Specialist
    Nwc Jul 2024 - Present
    Najran, Saudi Arabia
    • Resolved customer complaints efficiently, improving response time by 25% and increasing overall customer satisfaction.• Delivered technical and administrative support to enhance service quality, resulting in an improvement in customer retention.• Managed account processes for water and wastewater services, ensuring 100% billing accuracy and reducing billing errors.• Recovered outstanding payments within set timeframes, successfully reducing overdue accounts.• Developed strategies that increased collection efficiency, minimizing overdue accounts.• Addressed payment delays promptly, reducing dispute resolution time by 15%.• Analyzed collection and service data, identifying trends that improved customer experience and decreased service issues.• Collaborated cross-functionally with finance, customer service, and operations teams to streamline workflows, resulting in an improvement in process efficiency.
  • Nwc
    Customer Service Specialist
    Nwc Nov 2023 - May 2024
    Najran, Saudi Arabia
  • Najran Municipality
    Intern
    Najran Municipality Sep 2022 - Dec 2022
    • Assisted with administrative tasks, ensuring accurate data entry, efficient document management, and improved office organization.• Contributed to municipal projects through research, data collection, and analysis, supporting informed decision-making and project success.• Supported the coordination of community events and services, helping to foster greater public engagement and satisfaction.• Handled public inquiries and provided clear information about municipal services and programs, improving overall communication and service accessibility.

Amal Mohammed Education Details

Frequently Asked Questions about Amal Mohammed

What company does Amal Mohammed work for?

Amal Mohammed works for Nwc

What is Amal Mohammed's role at the current company?

Amal Mohammed's current role is Expert in Optimizing HR Operations and Enhancing Team Efficiency | Specialist in Team Support and Driving Customer Retention.

What schools did Amal Mohammed attend?

Amal Mohammed attended Najran University.

Who are Amal Mohammed's colleagues?

Amal Mohammed's colleagues are حنين عبدالله, Abdulrhman Faqih, Ahmed Hendi, Suliman Albahouth, Nasser Alnamlah, مروان الجهني, Sahal Alharbi.

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