Accomplished Customer & User Experience Manager with a diverse background encompassing 10+ years in technical engineering and 4 years in customer experience, business operations, and process improvement. Firm believer in team collaboration, integrity, building relationships and trust, and aligning with customers. Skills/Experience:Customer & User Experience Program Leadership; Customer Advocacy;Customer Experience Management and CX Operations;Connector;Influencer;Relationship Management;Cross functional leadership and team work;Driving project execution;Understanding customer requirements and translating to tech teams;Influencing and leading without authority;Customer data collection and analysis;Scrum Master (PSM1);Six Sigma (Green Belt Certified);ITIL (v3 Foundation Certified);Project Management (PMI Certified Associate Project Manager (CAPM));IT Technical Operations;IT Change Adoption and Management;Project Management;Resource Management;Problem Solving;Continuous Process Improvement;Budget Oversight;Transformation Initiatives;Cross-Functional Team Leadership;Enterprise Collaboration technology;Digital Transformation;Systems Engineering;Data Center Operations;Microsoft server OS;Server Management;Active Directory;SaaS/Cloud services.