Amal Ramadan Email & Phone Number

San Francisco Bay Area

-Community Engagement and Outreach: Engaging with the Wikipedia community to gather feedback, promote new features, and address any concerns related to the mobile apps. This includes organizing and participating in community discussions, forums, and events.-Content Creation and Dissemination: Creating and distributing communications materials such as blog posts, newsletters, and announcements that highlight updates, new features, and important information about the Wikipedia mobile apps.-Stakeholder Communication: Coordinating with internal and external stakeholders to ensure alignment and clear communication regarding project updates, timelines, and any changes or issues that arise.-User Support and Feedback Analysis: Monitoring user feedback channels, responding to inquiries, and analyzing feedback to identify trends, issues, and opportunities for improvement. Advocate for user needs, with the Wikipedia mobile apps team in the product team.-Project Management and Coordination: Assisting in the planning and execution of communication strategies and campaigns, including setting goals, tracking progress, and ensuring that projects are completed on time and within scope.

Cairo, Egypt

-Developing and implementing a well-planned customer onboarding program.-Analyzing data on customer usage to identify the best customer success practices.-Creating and implementing a work plan for the customer by utilizing product features based on the customer’s work style to increase product usage.-Addressing the customer’s complaints, suggestions, and requests to reach customer satisfaction.-Developing and maintaining smooth and strong relationships with customers to increase loyalty and retention.-Following up on customers’ contract renewal to maintain a sustainable customer retention rate.

Cairo, Egypt

-Responsible for new merchants signing up and enhancing relationships with existing merchants.-Building relationships with clients based on trust and respect.-Acting as a client advocate with a focus on improving the buyer experience.-Responsible for performing daily merchants acquiring transactions with an objective to maximize profits.-Collaborating with internal departments to facilitate client need fulfillment.-Collecting and analyzing data to learn more about consumer behavior.-Keeping accurate records pertaining to inventory and account notes.-Resolving complaints and preventing additional issues by improving processes.-Identifying industry trends.-Maintaining updated knowledge of company products and services.

Giza, Al Jizah, Egypt

-Communicating with customers through various channels.-Responding promptly to customer inquiries.-Knowing the product inside and out.-Do the classes reservations in different co-working spaces as requested.-Processing orders, forms, applications, schedules, and requests.-Keeping records of customer interactions, transactions, comments, and complaints.-Providing feedback on the efficiency of the customer service process.-Ensure customer satisfaction and provide professional customer support.

Giza, Al Jizah, Egypt

I was coordinating between the company's main branch in Jeddah and the branch located in Egypt with the next:-Receiving the projects from Jeddah and following its implementation here in Egypt whether it's only designs or printed materials.-Host meetings with clients in Egypt and make the owner on track.-keeping the office running smoothly and overseeing administrative support.-Coordinating domestic and international travel, including flight, hotel, and car rental reservations.-Purchasing office supplies and equipment and maintaining proper stock levels.-Producing reports, composing correspondence, and drafting new contracts.

Cairo, Egypt

I started as a customer service specialist who does the next:-Maintaining a positive, empathetic, and professional attitude toward customers at all times.-Responding promptly to customer inquiries.-Communicating with customers through various channels.-Acknowledging and resolving customer complaints.-Knowing the product inside and out.-Processing orders, forms, applications, and requests.-Keeping records of customer interactions, transactions, comments, and complaints.-Providing feedback on the efficiency of the customer service process.-Ensure customer satisfaction and provide professional customer support.Then i got promoted to be the team leader who is responsible for:-Coordinator for the teacher's continuous training process.-Planning the courses chart map.-Train new hires as necessary and ensure policies and procedures are followed-Coordinates with different departments to achieve optimal work production across the board.-Maintain an updated client, customer, contractor, and supplier management system.-Assist the business operations manager in planning, organizing, and coordinating functions relating to the operation of the business.