•Collaborated with the internal & external stakeholders to identify the issues on the AERO system and documented the technical requirements for the developers to fix the problem.•Created comprehensive documentation for both front-end and back-end components of the application, to ensure clarity and understanding of the application for all stakeholders.• Conducted Gap analysis to understand the new business model and identify additional functionalities crucial for integration into upcoming application. This proactive approach aimed to prevent conflicts and future system functionality.•Liaised with stakeholders to clarify requirements to be suitable for publication to external stakeholders. •Documented Client Experience Documents with screen mockups and prototypes locating navigation points, section areas and error messages strategically mapping navigation points, section areas, and error messages. This documentation not only showcased visual representation of application but also served as a navigational guide for clients, facilitating easy access and a user-friendly interaction with application. •Worked closely with the Project Manager to create and maintain the Azure DevOps board for the smooth flow of the process.•Created flowcharts, sequence diagrams, and swimlanes to visually represent the project at a high level to all the stakeholders to make a clear understanding of the project.•Evaluated recommendations and ensured alignment of all recommended solutions for improvement arecongruent with the project goals and objectives to drive optimal outcomes.•Conducted comprehensive requirement analysis, employing methodologies such as GAP analysis, functional decomposition, and feasibility analysis. This rigorous examination provided a detailed understanding of project intricacies and assessed viability of proposed solutions, thereby contributing to informed decision-making and successful project outcomes.

• Collaborated closely with key stakeholders to gather precise requirements for Payment APIs, and documented gaps to ensure seamless backward compatibility among eTransfers APIs. This proactive approach ensured strong integration, enhancing overall system coherence. • Conducted Gap analysis to understand new business model and identify additional functionalities crucial for integration into upcoming application. This proactive approach aimed to prevent conflicts and future system functionality. • Effectively documented API mappings within each user story to ensure the development team could easily understand required changes. As a result, achieved a 3-month acceleration of development timeline and substantial cost savings. • Created comprehensive flow charts, sequence diagrams, reconciliation reports, user guides and workflows facilitating a clear understanding of the project scope at a high level for business team. • Drafted Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), API Specifications, test plans, test cases, and Requirement Traceability Matrix (RTM) to convey precise requirements. Facilitated comprehension for both business and technical teams, ensuring development of a bug-free product. • Diligently documented system flows and processes for each project in DevOps wiki, facilitating a valuable resource for both existing and new team members. This initiative aimed to streamline onboarding processes, ensuring a smooth transition and comprehensive understanding of system flows for all team members. • Implemented test case automation in Ready API tool, enabling execution of automated scripts at any given time. This automation initiative significantly contributed to time and resource efficiency in testing process. • Engaged in critical QA processes, including Smoke Testing, System Integration Testing (SIT), and User Acceptance Testing (UAT), contributing to streamlined QA efforts and expediting overall testing processes.

• As a Business System Analyst Worked closely with business stakeholders and subject matter experts (SMEs) to evaluate existing capabilities, grasp high-level business requirements, and utilized technical expertise to craft System Requirements Specification (SRS) documents. This strategic approach was instrumental in developing an optimal application aligned with business needs. • Adhered to existing processes / standards including system development life cycle (SDLC), project management methodology (PMLC) and business technology architecture. Contributed to development of project plans by participating in scoping and estimating proposed projects to meet timelines and deliver functionalities on time. • Continuously enhanced knowledge / expertise in own area and keep current with leading-edge technologies trends / developments and develop expertise in TD services, applications, infrastructure, analytical tools and techniques that contributed to effective solution development / delivery. • Provided training of tools like Postman, DevOps and data lake to new team members to enable them to catch up on the work quickly. • Supported positive work environment that promoted service to business, quality, innovation and teamwork and ensured timely communication of issues / points of interest. Created mock-ups and requirements for both user experience and author experience in AEM to make it easy for stakeholders to understand requirements of project.

• Conducted comprehensive stakeholder interviews to elucidate project objectives and align them with the strategic goals of organization. • Documented requirements in form of user stories, wireframes, state transition diagrams and business rules. • Created detailed User Interface Specifications documents for both Mobile app and WAP, tailored to specifications of iOS, Android, and Windows platforms. These documents, provided to mobile application development team, intricately delineated each aspect, including views, navigations, modals, alerts, controls, transitions, field edits, API interfaces, error codes, and HTTP status codes. Precision of these specifications facilitated seamless product development, mitigating potential challenges, and ensuring a streamlined implementation process. • Collaborated closely with UI design and development teams to assess feasibility of new features, ensuring their seamless integration and functionality within overall system. This collaborative effort contributed to creation of a cohesive and well-functioning system, ultimately resulting in an enhanced end-user experience. • Facilitated collection of functional requirements and technical requirements from system users and preparation of business requirement documents for both technical and non-technical teams which provided a lucid understanding of project requirements and fostered effective collaboration between diverse stakeholders. • Documented Client Experience Documents with screen mockups and prototypes locating navigation points, section areas and error messages strategically mapping navigation points, section areas, and error messages. This documentation not only showcased visual representation of application but also served as a navigational guide for clients, facilitating easy access and a user-friendly interaction with application.