Aman Kumar Email & Phone Number

Faridabad, Hr, In

Gurugram, Haryana, India

As the Team Leader of the Global Call Center at Easy Trip Planners Ltd (Easemytrip.com), I spearheaded the transformation of the US and UK processes, which were initially in a deficit. By building these operations from scratch, I achieved remarkable success within the first month, generating a profit of £55K. Within 3-4 months.Key Responsibilities and Achievements:Strategic Partnerships: Established collaborations with consolidators and airlines to secure the best fares and exclusive rates on our IATA. Supported the team in obtaining NDC fares for major airlines.Team Leadership: Fostered a positive work environment, enhanced collaboration among team members, and managed a team of 25 to consistently exceed quarterly sales targets.Operational Management: Monitored daily workflows, ensured adherence to policies, and participated in leadership meetings to provide updates on team progress.Training & Development: Created training materials and conducted sessions to onboard new processes. Provided coaching and feedback, conducted performance reviews, and assisted in recruitment.Customer Service Excellence: Resolved customer complaints effectively, maintained high service standards, and implemented strategies to improve customer satisfaction ratings.Process Improvement: Analyzed departmental data to identify and address areas for improvement, developed key performance indicators (KPIs), and implemented new technologies to boost productivity.Marketing Contributions: Assisted in building a marketing team and leveraged major platforms to drive sales volumes and generate marketing assets.

Gurugram, Haryana, India

Led a team of 12, optimized sales processes using Amadeus and Sabre, and managed performance evaluations. Implemented strategies to improve customer satisfaction and operational efficiency.Managed workflows, trained new hires, and developed strategic policies for corporate travel. Oversaw sales and backend teams, created team schedules, and handled performance evaluations and quality assurance.Handling Sales Calls from US CustomersFollow ups with customers and clients for existing reservations.Sell / cross sell travel related services (Flights, Hotel, Car, Travel Insurance , holiday Packages etc)Meeting monthly performance metrics/ sales target.

Bengaluru, Karnataka, India

Enhanced customer satisfaction by providing creative solutions, managed EMD issuance, processed payments, and maintained client accounts using Amadeus and Sabre systems.Exceeded customer satisfaction by finding creative solutionsto problems.Helping customers regarding Voluntary & InvoluntarySchedule changeWorked on new EMD issuance and exchangeContacted and verified will-call orders and cancellation listor past customers tooffer last-minute ticket options.Processed various forms of payment and applied travelvouchers to helpcustomers obtain tickets.Built and maintained productive relationships withemployees.Utilized trip schedules and rate books to determinetransportation times, routesand prices for customers.Printed itineraries and tickets for passengers each day.Took reservations from patrons by phone or online.Provided clients with assistance in preparing required traveldocuments andforms.Assisted customers with ticket purchases, trip planning,pricing and scheduling.Checked luggage and directed passengers to concourses andpiers.Maintained client accounts by obtaining, recording andupdating personal andfinancial information.Delivered exceptional service to every customer throughactive engagement,effective listening and well-developed interpersonal skills.Worked diligently to resolve booking, fare and regulationsissues alongsidepassengers and travel agents.Entered information Amadeus and Sabre system to maintainupdated detailsrelated to customer ticket orders, reservations and paymentmethod.

Gurugram, Haryana, India

Led a team of 12, optimized sales processes using Amadeus and Sabre, and managed performance evaluations. Implemented strategies to improve customer satisfaction and operational efficiency.Handling Sales Calls from US CustomersFollow ups with customers and clients for existing reservations.Sell / cross sell travel related services (Flights, Hotel, Car, Travel Insurance , holiday Packages etc)Meeting monthly performance metrics/ sales target.

Gurugram, Haryana, India

Oversaw daily operations, developed action plans, and improved process efficiencies. Ensured compliance with company standards and legal regulations while building strong operational teams.

Gurgaon, Haryana

Handled all travel arrangements for US clients, managed relationships with agencies and airlines, and provided high-quality service to a diverse clientele.

Gurgaon, Haryana

Assisted clients with travel needs, negotiated vendor pricing, and resolved issues related to bookings and travel regulations.* Working on all aspects related to the Ticketing (International) i.e., Ticket Refunds, Ticket Issuance, Reissuance, Cancellations and Tax Recovery.* Good Knowledge of Amadeus.* Assisting Client requirements through Calls, Email and Chat Support.* Excellent knowledge of Airport codes and Airline Codes.* Strong Communication Skills ,both verbal and written.