Aman Kumar Email & Phone Number

Gurugram, Haryana, India

I have a diverse and challenging role at Axtria India Pvt Ltd as a Senior Software Engineer. My responsibilities involve supporting the implementation team and clients, ensuring the smooth operation of products related to Esri, ArcGIS, Jira, andSalesforce. Here's a breakdown of my responsibilities:1. Support and Implementation:Provide support to the implementation team in deploying and configuring the products.Work closely with clients to understand their requirements and ensure successful Implementation.2. Product Enhancement:• Address and resolve bugs raised by both internal and client teams, contributing to the improvement of the product.Collaborate with other team members to enhance the overall functionality and user experience of the software.3. Team Assistance:• Assist other team members in their roles, fostering a collaborative and supportive work environment4. Operation Management:Manage all operations required for clients on the Esri side, ensuring seamless functionality and addressing any operational challenges that may arise.5. Client Interaction:Act as a point of contact for clients, addressing their support requests promptly and effectively.Continuously engage with clients to understand their needs and provide solutions that align with their business objectives.6. Technical Expertise:Utilize your skills in Esri, ArcGIS, Jira, and Salesforce to troubleshoot technical Issues and provide solutions.• Stay updated on the latest developments in these technologies to ensure the application of best practices.7. Documentation:Maintain comprehensive documentation for support requests, bug resolutions, and implementation processes.Ensure that documentation is accessible and understandable for both internal and external stakeholders.8. Continuous Improvement:• Identify areas for improvement in processes, workflows, and product features, and actively contribute to enhancing efficiency and effectiveness.

Gurugram, Haryana, India

• Maintaining SLAs for tickets and scheduled activities.• Taking care of P1 and P2 to solve the issue by coordinating with different teams within given SLA.• Involved in providing customer sensitive data as per client requirement using Oracle/SQL server.• User rights/permission and authorization management for connect direct server.• Involved in taking care of different servers of Linux and windows for patching and different activities.

Gurugram, Haryana, India

Involved in taking care of all the processes which run on informatica.• Involved in sending various dashboards and MIS reports on daily, weekly,and monthly basis.• Maintaining SLAs for tickets and scheduled activities.• Taking care of P1 and P2 to solve the issue by coordinating with different teams within given SLA.• Involved in providing customer sensitive data as per client requirement using Oracle/SQL server.• User rights/permission and authorization management for connect direct server.• Involved in taking care of different servers of Linux and windows for patching and different activities.

Gurgaon, India

Bachelor Of Technology (B.Tech.), Electronics And Communication

Secondary Education, 7.6 Cgpa

participated in science exbhition,