Managing Director
Whispering Resorts Pvt. Ltd.
New Delhi Area, India
Led a 150+ member team to multiply EBITDA by 3.3X in 7 FYs (2013-2019) building the local 3-Star hotel brand to a nationally & internationally recognized 4-Star 106-room resort on Candolim beach, Goa with loyal repeat clientele:- Led, trained and recruited a 150+ team with a high retention rate in a high attrition industry- Renovated the hotel interiors and upgraded the design philosophy leading to room rates increasing 20% in consecutive years- Created new selling avenues (In-room BBQ, Garden Suites among many) in FY 2019 to increase the yield per room by 22%- Mitigated damage caused by Thomas Cook PLC collapse (FY 2020) by preempting & pivoting timely to the domestic market- Delivered positive EBITDA in FY 20-21 despite COVID related lockdowns, by garnering repeat seafarer quarantine business - Converted INR denominated British contracts to GBP in 2014 resulting in an additional ~15% increase in room revenue- Developed an in-house innovative ERP which led to better data analysis and increased staff efficiencyTurned around a loss-making 40-room hotel into a strong player in its micro-market by forging commercial relationships with 100+ local industries at Whispering Palms Hotel in Vidhyadharnagar, Jaipur:- Led, trained and recruited a team of 50+ members to build a strong service-oriented workforce- Handled inherited legal issues by making strategic decisions and attention to detail