Spearheaded business analysis activities for Aviva Insurance, coordinating with Aviva, Xerox operators, the development team, and the business team to define and map requirements for transitioning from the legacy system to a modern, efficient platform. Managed multiple insurance lines, including Auto, Healthcare, Casualty, Property, Recovery, and Commercials.• Led the transition phase from XPIM to PWM, ensuring the seamless migration of Aviva's insurance batch processing system.• Collaborated with ground-level operators to understand and document workflows, facilitating the preparation and ingestion of insurance mails, emails and faxes into the new application.• Conducted comprehensive ROI analysis to optimize resource allocation, reduce operational costs, and enhance system performance, yielding significant efficiency improvements and cost-effectiveness.• Designed the new system from the ground up, gathering detailed requirements from operators, analyzing the impact of storing large files for a 60-day data archive on the system (considering the current hardware limitation of 60TB), and generating and analyzing reports on Xerox's processing of large media files to design the hardware footprint accordingly. Utilized change management techniques to oversee and implement system changes effectively.• Developed and maintained UML diagrams, current and future state diagrams, and performed gap analysis to ensure a comprehensive understanding of system requirements.

Operated a dynamic team of Business Analysts in AML - FCRMT (Financial Crimes & Risk Management Technology).• Prepared a cost-benefit analysis for RPA bots for the project, contributing to a significant 40% reduction in manual processing time. This initiative resulted in annual labor cost savings of $225,000, facilitating an informed decision on system implementation.• Administered GAP and Data analysis of current system logs, identified performance issues causing high priority concerns. Organized Joint Application Design (JAD) sessions with the team to map requirements for transitioning to an updated version with dedicated servers, effectively mitigating critical issues and accelerating overall system performance by 30%.• Organized elicitation sessions, workshops, and vendor (CGI) interviews to gather insights for initiatives like Wire Stripping and VISA OCT. Produced detailed business documents (BRDs, FRDs, RTMs) and optimized requirements with Current State vs. Future State, Process Flow, and Data Flow diagrams, reducing rework by 20% for efficient Business Process Modeling (BPM).• Directed the unit and integrated testing of payments using FBS (Field Based Scanning) and RBS (Rule Based Scanning), ensuring meticulous scanning of transactions against the sanction screening criteria of the application. Proficiently addressed and resolved payment issues within FTM (Financial Transaction Manager) utilizing IBM MQ and Active MQ channels across the Development, System Integrated and User Acceptance Testing (UAT) phases.• Provided impactful on-call production support, comprehensive functional assistance and leveraged Oracle DB for executing SQL queries to precisely narrow down issues.

As a key member of Digital Cart & Card Technology (DCCT), played a pivotal role in enhancing CIBC Bank Credit/Debit offerings, through collaboration with SME’s, e-banking experts and vendors including TransUnion and Equifax. Led client-centric initiatives to ensure CIBC's adaptation to evolving Canadian banking behaviors, employing enterprise-standard Agile methodology. • Formulated comprehensive requirement analysis for the development of the Assisted Cart Device, strategically crafted to captivate customers in airports, university campuses, and corporate offices. This innovative solution empowered CIBC sales personnel and executives to seamlessly create accounts virtually, leading to a remarkable surge in sales. The initiative significantly contributed to a 25% increase in sales volume, translating to a substantial revenue boost of $1.2 million within the first fiscal quarter.• Collaborated effectively with the Project Manager and Product Owner to implement cost-saving measures for new project intakes, resulting in a substantial $200,000 reduction in expenses. Utilized historical credit score data from previous test cycles and optimized data refresh intervals, reducing reliance on costly external sources like Equifax. Facilitated data sharing agreements between different lines of businesses, further diminishing buying costs by 20%. • Effectively managed stakeholder expectations for change requests without compromising on the quality of business rules and policies. Refined requirements by translating them into User Stories encompassing descriptions, acceptance criteria and use cases, alongside Use Case Diagrams. Utilized Jira to establish traceability by linking requirements to test cases ensuring comprehensive documentation and alignment throughout the project lifecycle.

• Contributed in the implementation of UPI payments. Played a key role in requirement gathering, development and testing of UPI payments. Ensuring seamless customer transactions during government restrictions on ATM withdrawals. The strategic initiatives led to a notable increase in transaction volume, reaching 241 million transactions by December 2020. This achievement, coupled with a remarkable 40% surge in profits and substantial growth in sales, resulted in a significant and positive financial impact.• Collaborated with SMEs to implement Point of Sale (POS) and DCC features, playing a pivotal role in introducing the tap feature for the bank. Proactively initiated strategies to promote user adoption, aiming to boost sales and enhance customer engagement.• Provided support to the Product Owner in Scrum Ceremonies, actively contributing to the maintenance of Scrum tools such as JIRA, Sprint boards, Product backlogs, and Sprint velocity.

• Enhanced user experience by creating detailed scenarios encompassing Happy Path, Alternate Path, and supported by UML Diagrams. Developed comprehensive test scenarios for execution, actively engaged in User Acceptance Testing (UAT) cycles, and conducted regression testing post-defect fixes to ensure the expected behavior of the product.• Documented REST APIs, leveraging Postman to execute APIs for seamless interfacing with various external systems.• Assisted in Verifying stability and rationality by performing Smoke and Sanity testing on the UI to confirm expected behavior.

• Analysis of Business and Requirement Specifications, formulations of Test Plan and Strategies for Client on-boarding which is one of the most critical functions of Bank of New York as it directly impacts their client experience, servicing and relationships.• Performed Smoke Testing, Regression, Sanity and End-to-End Manual Testing of the application.• Identified and documented defects/system issues using HP ALM and assisted in root cause analysis for timely resolution of defects.