I am a collaborative, detail-oriented, stakeholder-focused, servant leader who thrives on change, structure, and improving the healthcare experience. My 8 years of project/program/product experience and 15 years of pharmacy experience has provided me a breadth of skills.- Planning: I hold an MBA with a concentration in project management. I am skilled and practiced in developing plans, monitoring progress, and adjusting plans to achieve goals.- Communication: I am adept at sharing program information via documents, emails, and presentations. I truly enjoy synthesizing information into forms that can be easily absorbed by diverse audiences. - Data collection and analyses: Managing raw data and monitoring KPI’s using Excel, Metabase, Qlikview, and more has been a valuable part of my job responsibilities for nearly a decade.
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Product OwnerArrive Health (Formerly Rxrevu) Jan 2023 - Nov 2023Led the transition team to integrate Rx Express into the ecosystem of Arrive Health.- Managed road map- Converted product requirements into engineering workflow tasks- Prioritized workflow tasks- Created marketing materials- Created internal training documents- Built/maintained relationships with all levels of staff throughout the Arrive Health organization- Tracked/analyzed program data- Presented program progress to leadership. -
Program ManagerUpmc Enterprises Jun 2022 - Jan 2023Pittsburgh, PennsylvaniaParticipated in all aspects of building a new pharmacy program within UPMC.- Created a call center and central processing pharmacy- Developed policy and procedure- Created training materials- Conducted interviews for potential staff- Onboarded and trained new employees- Managed the call center/central processing pharmacy team- Supported patients with medication and healthcare management- Managed pharmacy students and residents- Built/maintained relationships with all levels of staff throughout the UPMC organization- Tracked/analyzed program data- Presented program progress to stakeholders/leadership. -
Associate Program ManagerUpmc Enterprises Apr 2019 - Jun 2022Pittsburgh, Pennsylvania
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Customer Service AnalystUpmc Enterprises Apr 2018 - Apr 2019Pittsburgh, Pa
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Pharmacy PreceptorUniversity Of Pittsburgh Feb 2022 - Jan 2023Supported experiential learning as a valuable and integral component of the pharmacy curriculum. Provided learning experiences at UPMC Rx Express to strengthen the confidence, independence and competence of the IPPE/APPE student.- Built program - Created procedures and workflow tasks- Created training documents- Onboarded and trained students- Worked with university leadership to ensure students were meeting goals and implemented correction measures when students were not meeting goals -
Pharmacy PreceptorUpmc Saint Margaret Hospital Mar 2020 - Jan 2023Supported experiential learning as a valuable and integral component of the pharmacy career development. Provided learning experiences at UPMC Rx Express to strengthen the residents confidence, independence and competence.- Built residency rotation- Created procedures and workflow tasks- Created training documents- Onboarded and trained residents- Worked with residency program leadership to ensure residents were meeting goals and implemented correction measures when residents were not meeting goals -
Travel Agency Owner And Vacation SpecialistDream Vacations_A Cruise One Company Feb 2019 - Jan 2023Owned and operated a travel agency.- Carried out all tasks associated with running a business: marketing, accounting, networking, customer service, strategy, operations.- Carried out all tasks of planning and servicing travel: destination selection, booking, managing travel changes, educating clients. - Planned dozens of trips over a four year span that included three years of the COVID pandemic- Maintained a 5 star rating on Google throughout all four years of operation. -
Lead Pharmacy Technician-Discharge Medication ProgramUpmc Mercy Hospital Aug 2015 - Mar 2018Pittsburgh, PaExpanded the discharge medication program from 3 units of the hospital to 17 units.- Acted as a liaison and facilitator for the discharge medication program- Collected and analyzed data- Adjusting policy and procedure based on data and feedback- Facilitated and presented at meetings between pharmacy and hospital staff to expand the program- Supported communication between the program and all departments in the hospital- Remediated or escalated issues.
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Pharmacy Technician - Discharge Medication ProgramUpmc Western Psychiatric Hospital Oct 2014 - Aug 2015Pittsburgh, PaEased the transition of patients from admitted to discharged by providing take-home medications. - Completed data entry and adjudication for prescriptions- Communicated with insurance companies and prescribers to resolve issues- Retrieved medication from dispensing pharmacy and delivered to appropriate hospital unit- Assisted with data collection.
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Senior Pharmacy TechnicianUnitedhealth Group May 2013 - Oct 2014Pittsburgh, PaProcessed requests for prior approval of medications. - Built cases by obtaining pertinent information over the phone with nurse or prescriber- Managed patient profiles- Analyzed specialty medication requests for approval, denial, or pharmacist review- Escalated urgent cases to pharmacists . -
Lead Pharmacy Technician - TrainerUpmc Mercy Hospital Jan 2011 - May 2013Pittsburgh, PaCompletes all tasks of an in-patient pharmacy technician while on-boarding and training new pharmacy technicians. - Created training materials- Developed workflow tools- Assisted with technician scheduling- Assisted with updating/creating policy and procedure- Remediated or escalated issues
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Pharmacy Technician - Inventory SpecialistCvs Pharmacy Oct 2007 - Dec 2010Pittsburgh, PaCompleted all tasks of a pharmacy technician while maintaining pharmacy inventory. - Entered prescription data and adjudicated to insurance- Dispensed medication- Answered in-bound calls- Waited on customers at the register- Stocked over the counter and prescription medications- Ordered new stock to maintain inventory.
Amanda A. Education Details
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Project Management -
Environmental Science
Frequently Asked Questions about Amanda A.
What is Amanda A.'s role at the current company?
Amanda A.'s current role is Program Management | Stakeholder Engagement | Customer Experience.
What schools did Amanda A. attend?
Amanda A. attended Capella University, American Public University.
Not the Amanda A. you were looking for?
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Amanda Lam
Constantly Working To Uplift Others And Strive For A Better Society; Deep Interests In Education And Chemistry.Urbana, Il2wittenberg.edu, elinorcoatings.com -
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