- Set strategy and key milestones/KPIs for Noom's Medical line of business within the CCX (coaching and customer experience) team- Lead a team of program leads and coordinators to execute process and program changes that impact both external and internal teams- Work closely with internal functional leadership as well as outsourced partners to improve frontline processes that enhance the overall user experience- Report on program health (staffing, KPIs, tooling) to CCX leadership… Show more - Set strategy and key milestones/KPIs for Noom's Medical line of business within the CCX (coaching and customer experience) team- Lead a team of program leads and coordinators to execute process and program changes that impact both external and internal teams- Work closely with internal functional leadership as well as outsourced partners to improve frontline processes that enhance the overall user experience- Report on program health (staffing, KPIs, tooling) to CCX leadership team- Create and manage quarterly and annual planning process within CCX org by prioritizing initiatives and aligning goals with external teams by developing strategy and roadmap to inform prioritization- Create structure to secure external engineering and product resourcing for CCX driven initiatives - Program manage successful launches - AI chat capability achieving 70% chat deflection - New medical program that provides users access to telemedicine and medication for weight loss - Onboarding 2 new BPO partnerships to reduce cost per contact by ~20%- Manage highly cross functional and complex programs in Noom’s medical-focused emerging lines of business to provide users with the best possible experience- Support development of program management function within CCX’s business operations team to support a new team structure that tripled in previous size- Drive change management with proper documentation, communication, and data driven decision making Show less

- Created a performance review process, implemented tooling, and managed review cycles for front line teams (200 people)- Project manage the highest impact CCX initiatives; collaborating with teams across Noom’s Org (Product, Growth, Engineering, Legal, etc) - focus on organizing deliverables, assessing capacity of supporting functions, and aligning priorities between CCX and other teams- Create strategy and manage Project Operations function for CCX (Customer and Coaching… Show more - Created a performance review process, implemented tooling, and managed review cycles for front line teams (200 people)- Project manage the highest impact CCX initiatives; collaborating with teams across Noom’s Org (Product, Growth, Engineering, Legal, etc) - focus on organizing deliverables, assessing capacity of supporting functions, and aligning priorities between CCX and other teams- Create strategy and manage Project Operations function for CCX (Customer and Coaching Experience) team- Manage quarterly planning process for entire CCX org - Subject matter expert for multiple lines of business within the CX department Show less

- Collaborate with cross functional teams to support multiple lines of business- Operationalize new product and/or process changes - Lead project efforts ranging from product launches, internal process improvements, new vendor onboarding/implementation, emergency response protocol- Liaise with the operations team to efficiently problem solve, create directives, and rollout required changes to our team processes when needed

- Supported launch and implementation of new products: oversaw creation of customer support materials, tracked engineering deliverables, managed communication with call centers and internal stakeholders - Collaborated with cross functional groups to report on customer feedback and metrics, and consult on product improvements- Led the selection and implementation of an AI chatbot vendor ultimately reducing operational costs by ~20%- Created a process for onboarding new vendors and… Show more - Supported launch and implementation of new products: oversaw creation of customer support materials, tracked engineering deliverables, managed communication with call centers and internal stakeholders - Collaborated with cross functional groups to report on customer feedback and metrics, and consult on product improvements- Led the selection and implementation of an AI chatbot vendor ultimately reducing operational costs by ~20%- Created a process for onboarding new vendors and software Show less

- Managed product training for 100+ agents at a new call center- Worked with product managers, engineers, and other cross functional stakeholders to report bugs and recommend improvements- Reviewed new health reports and features to provide feedback on presenting complex information in a customer-friendly way

- Managed data entry of thousands of patient files into a new portal system- Assisted clinical research assistants and clinical data curators with data cleaning- Reviewed literature documents per request

- Created computerized version’s of handwritten pedigrees using Progeny software- Organized patient files and faxed paperwork to appropriate recipients- Shadowed genetic counselors to gain insight on the profession

- Personally raised over $7,000 in donations by building strong relationships with donors- Supervised each calling shift to confirm donations over the phone, keep record of money raised, and answer any questions from callers that might arise- Trained all new callers upon hiring- Called student’s family’s, alumni, and friends of the university to request monetary gifts

ACA accredited summer camp for children between the ages of 4 and 13 with goals to promote strong Jewish values as well as friendships and fun for children- Created a science curriculum for each session to teach children appropriate science learning fundamentals- Communicated with both children and their parents to ensure each child was cared for and safe- Organized groups of children for 9 hours each day in outdoor activities, field trips, and art projects