With over 18 years of experience in technical support and customer service, I am a senior technical support engineer I at PowerSchool, the leading provider of K-12 education technology solutions. I have been with PowerSchool since 2016, when it acquired SRB Education Solutions Inc., where I started as a technical support engineer II in 2013. I have multiple certifications in management from LinkedIn, which demonstrate my ability to lead, coach, and empower my team of technical support engineers. I am proficient in customer support, customer service, and payroll, and I have a certificate in business administration from Fairview College. My core competencies include troubleshooting, problem-solving, communication, collaboration, and customer satisfaction. My mission is to provide high-quality and timely technical support and service to PowerSchool's customers, and to help them achieve their educational goals. I value learning, innovation, and teamwork, and I am always eager to improve my skills and knowledge. I am passionate about education and technology, and I am proud to be part of PowerSchool's vision to transform the education experience.