Amanda B. Email and Phone Number

Seasoned Human Resources professional with over 10 years of experience. Currently responsible for the planning, direction and management of HR department activities for 250 employees including employee relations, recruiting, screening and hiring in compliance with Equal Opportunity Employment standards for both exempt and non-exempt employees. Supports senior management to maintain policy development and compliance with governmental regulations. Employee Relations, including providing guidance to all levels of personnel on human resource related topics, corrective action, and performance management including terminations, and serving as employee advocate and management adviser on all employee-management issues. Implement new procedures and communicates verbally and in writing any new requirements. Implement new employee recognition programs. Manage two Human Resource Generalists and responsible for day to day success of HR staff.

Closely aligned with Director of Operations for support on HR initiatives. Investigates associate relations issues and partners with managers for resolution. Ensures adherence to company policies, procedure and employment law. Provides counsel and leadership coaching (360s) and partners with managers in the performance management process and the execution of associate development plans. Work closely with managers to create associate development plans and make certain they are consistently following up on the improvement plans. Partners with management too drive and execute company HR initiatives for Customer Care department. Contribute to the development of HR Review process and Represents HR in corporate wide initiatives. Researched, adopted and implemented of a new Attendance and Punctuality SOP for Customer Care department. Created and Implemented new communication process and procedures that has reduced Intermittent LOA attendance occurrences. Train and development Supervisors and Managers on HR policies. Created new recognition and incentive program for hourly associates. Facilitator for four VOA focus groups to address departmental concerns pertaining to Diversity & Inclusion, Development and Leadership. Partner with senior leadership to implement new processes that positively affect associate engagement.

Provide high-level generalist leadership and support, assisting with employee relation issues, due process, HR related training, performance evaluation and employee inquiries. Provide direction, coaching and counseling to managers regarding employee relations, and ensure HR policies are executed to a high standard of quality and consistency. Provide Benefits overview to employees and guidance thru the enrollment process. Conduct new hire orientation and facilitated training sessions for performance management. Partner with Managers/Supervisors with layoffs, disciplinary actions, terminations, promotions and transfers. Full cycle recruiting using internet job boards, employment agencies and print media. Proactively engages in ongoing communication with leadership across the organization, creating a high degree of visibility that promotes the HR function as a value added service. Handle employee complaints, concerns, and disputes. Establish Human Resources value within the organization by building strong relationships throughout the organization.