Amanda Baker Email and Phone Number

Principal Accountabilities• Line Management and responsibility for the resource management team.• Ensuring that structure, tools and processes are in place to deliver big new ideas, campaign delivery and creative production services.• Establishing the process and mechanics for utilisation reporting to monitor capacity levels of perm and contractor staff to inform recruitment plans.• Building and maintaining relationships with third parties to cope with increased volumes or specialist skills to deliver specific projects.• Managing the collation of skills levels within the teams, identifying skills gaps, and working with service leads to diversify skills.• Planning for growth, structural and work type changes based on evolving client requirements.• Identification and Implementation of any new policies and procedures relating to the creative delivery process• Supporting the delivery of a consistent project reconciliation process across the business to drive greater understanding of quoted vs actual.• Supporting better management reporting, information flow, and sharing of data in a consistent format.• Commercial understanding of accounts, including management reporting analysis.• Driving initiatives in the operations team and wider agency that contribute to long-term operational excellence.

• Introduction and implementation of resource managementfunction and workflow systems.• Onboarding and training of new agency workflow systems(Concept and Trello).• Strategic input at senior management level.• Planning for growth, structural and work type changes based onevolving client requirements.• Introduction of management reporting.

Purple, an awarding-winning integrated marketing agency for the digital age. The team consists of 65 highly skilled individuals with proven ability to deliver projects across multiple sectors and a diverse client-base, which includes Pharmaceutical, B2B and Consumer accounts. Key responsibilities:• Managing and planning all work through the creative services department• Liaising between client services and creative services managing expectations • Holding regular status meetings and managing the daily schedule• Resourcing freelance requirements and external services• Booking and attending when required - project meetings and WIP Reviews• Overseeing jobs and making sure they are on track, on time and budget • Streamtime (job management software) maintenance and training of new starters• Generating month-end reports including utilisation, forecasts, WIP and quoted verses actual• Prepare and maintain training plan for the creative services department

In my role as a Key Account Manager I was responsible for the day to day management of the Dell account at a global level. Whilst dealing with face to face meetings at the local Dell EMEA HQ I also had daily communication with their 23 business units across EMEA and liaised with the world HQ in the US. Working with many nationalities has honed my communication skills and personal interaction ability. In a deadline oriented industry clear, concise and accurate communication was essential. I acquired excellent workflow skills and implemented many procedures to smooth the origination, production and delivery of creative projects.I was instrumental in ensuring multi-lingual campaigns and communications were synchronised for an expedient and unified launch and rapid time to market.I managed a network of in-country translators, briefed projects and requirements directly to the studio and managed Volume’s network of printers.