AVANT is a Trusted Advisor platform for elevated technology decision-making and the nation’s premier distributor for next-generation technologies. AVANT sets the industry standard in empowering intelligent, data-driven technology decisions. Our mission is to provide a platform that enables Trusted Advisors and IT professionals to confidently navigate the relentless pace of change in technology throughout the decision-making journey with sales assistance, expert support, proprietary tools, and original research.

•Onboard Mergers & Acquisitions (M&A) as the Project Manager by scoping & gathering all business requirements, design & complete all programming & engineering, lead training & support the go live deployment. Provide ongoing development & support for all M&A’s.•Act as a Business Consultant and Advisor for all leadership across over 700 U.S. based locations & all company departments in 47 states and international locations. •Setup multichannel communication while ensuring 24/7 service opportunities for more than 3.5 million patients that are serviced annually.•Provide ongoing project planning & development to create additional automated opportunities using customer data, API services, integrations, intelligent routing, etc.•Introduce & enhance contact center functions & processes while helping improve KPI’s.•Develop & lead training courses; offering ongoing support & mentorship to the business to improve NPS, quality assurance, and customer satisfaction rates. •Act as a liaison between the business & engineers to deploy automated services through the IVR using API’s & BOT technology, data driven outbound automation via phone, SMS, chat, & email providing more efficient service opportunities & media channels.•Provide Tier III escalated ticket support & complete required daily programming service & change requests while following SOX compliance regulations.•Design & enhance process flow development & process improvement through automated options, agent script, & business initiatives.

•Contact Center engineer and programmer for NICE inContact and Genesys•Vendor relationship management•Director of IT operations and Service Desk

•Produce and manage projects and process development including streamlining systems and workflows, integrations, developing the UX by working with customer service, IT, e-commerce, marketing, executives, warehouses, training, and various other departments across multiple brands and companies including Journeys, Lids, Johnson and Murphy, New Era Cap Company, and Converse. •Implement, develop and maintain all customer service content, company branding, and website functionality (email, chat, surveys, and self service knowledge base, etc.) for 30+ websites. •Discover cost effective solutions that produce a proven ROI. •Develop and implement improved operations, procedures, and streamlined and automated processes improving employee efficiencies, reduction of risk/error while improving the customer and employee experience and satisfaction. •Created employee incentive program and oversee it’s operations to ensure that it builds excitement and fun while boosting employee morale, productivity, and loyalty. •Work directly with all 3rd party vendors/Trusted Advisors to maintain healthy working relationships, improved opportunities, and continued development. •Research industry trends and strategies to keep the customer journey relative creating an omni-view vision of the customer while increasing CSAT and managing growth in a cost effective way. •Design customer online journey for customer service. Oversee online visitor traffic and monthly licensing to ensure compliance of all session and license. •Created all department tools and reporting for forecasting, analytics, and scheduling of employees with adherence to all KPI’s. •Develops all department spreadsheets and reporting. Expert at ad hoc reporting and analytics. •Liaison between e-commerce, web, IT, marketing, and 3rd party vendors/Trusted Advisors for all contact center operations. •Developed, administered, managed, and troubleshoot contact center phone system and CRM solution.

Discovery and recruiting of future student-athletes, scheduling of games, travel accommodations, umpires, etc., manage team budget and conduct fundraising events, oversight and counseling of student-athletes grades and study hall, planning and conducting practices and drills to produce continued development, build character and inspiration, motivate and encourage, team building and relationship building,

Evening show host that introduced songs and artists. Provided weather updates and ran the top 40 count down on Sunday mornings. Recorded voice over radio advertising.