Responsible for the performance of all barista duties: preparation and knowledge of all beverages; conducting cash register transactions; maintaining store cleanliness in accordance with QASA standards; product merchandising; and providing quality customer service. Further responsibilities include: guiding the work of others; effectively coaching partners’ development; ordering, accounting, and inventory; cash management; and the ability to thoroughly complete all opening and closing duties in a timely and efficient manner.

Demonstrated exceptnal customer service skills and sales abilities. Responsible for supervisory duties to oversee cafe productivity. Showed the ability to to multitask under pressure while maintaining cafe standards with consistency and efficiency. Responsible for the completion of all daily opening duti in an exact fashion.

Consistently lead in monthly wine sales. Knowledge of extensive wine portfolio (foreign and domestic), with the ability to effectively describe and actively sell products to elite Napa Valley restaurant and retail accounts. Maintained office inventory, visited accounts, processed phone and email orders as received to ensure prompt delivery.

Responsible for overall winery hospitality including: providing exceptional customer service, demonstrating advanced communication skills, maintaining customer database, scheduling, completing daily shipping orders. Demonstrated independent problem solving tactics and critical thinking capabilities. Experience conceptualizing, plannin, organizing, and executing private events, as well as all daily tours and wine tastings.

Oversaw daily tasting room activities: hosting and educating guests on winery grounds, activities, production and wines. Responsible for all correspondence with consumers, inside sales, shipping orders, database entry, and record keeping. Coordinated with outside vendors and hosted VIP events on and offsite.