Amanda Breen Email & Phone Number

Drogheda, County Louth, Ireland

- Effectively overseeing day-to-day front-end operations of a busy customer service department.- Meticulously handles POS system transactions including cash, credit, exchanges and returns andrefunds to ensure seamless and accurate cash flow.- Hired, trained, and mentored top customer service employees and front-end staff.- Managing a large team of 30, ensuring all team members were working towards the goals of the company and delivering exceptional customer service.- Attending management meetings and undertaking performance management meetings.- Working within a ever-changing environment when dealing with new stock influx on a daily basis.- Organised new displays and re-merchandised older lines to fit new stock and maximise sales and increase customer footfall.- Keeping up to date on any changes within the sector, including new promotions, legislation, risk factors and training.- Promoting store values in line with company policy.- Managing & maintaining social media platforms to further boost store footfall and profitability.- Maintaining a clean, organised inventory and curated display's of rotating seasonal stock andaccessories.- Anticipating customer needs and providing a high quality service while upholding brand standards and values to ensure customer satisfaction.

Drogheda, County Louth, Ireland

Drogheda, County Louth, Ireland

- Provided high-level customer services by supporting sales representatives and ensuring confidential contracts and agreements were processed in line with GDPR policies.- Processing contracts, dockets, rebates and orders, answering customer queries by various mediums - phone, email, and web enquiry. - Carrying out general administration duties to include but not limited to: typing quotations, letters, credit notes, payment requisitions, material requisitions, creating and maintaining spreadsheets, franking post and photocopying.

- Managing and maintaining the setup, service and daily operations while monitoring stock levels, organizing promotional events and meeting monthly targets to ensure the most cost effective and productive store operation.- Responding to customer complaints and supporting team members where necessary and monitoring performance and providing suggestions, where necessary to improve performance.- Coaching team members to ensure the highest standard of customer service while conductinginterviews for new staff, managing staffing levels and performance reviews.

Wales, United Kingdom

- Promotion from Sales Advisor to Deputy Manager within 6 months.- Managing a large team of 30, ensuring all team members were working towards the goals of thecompany and delivering exceptional customer service.- Working with planograms and merchandising instructions when dealing with new special promotions. - Organised new displays and re- merchandised older lines to fit new stock.- Keeping up to date on any changes within the sector, including new products and potential competitors.

Wales, United Kingdom

- Daily organisation of 30+ members of staff, including planning rotas, time scaling daily tasks, team management and ensuring all jobs were completed within a pre-agreed specified timescale. - Constantly working under pressure with minimal staff to achieve high store targets ensuring the store looked immaculate for the next day of sales. - Trained new employees on store ideals and standards.- Worked with planograms and merchandising instructions with new specials promotions on a bi-weekly basis.- Organised displays whilst re-merchandised older lines to fit new stock. - Lead inventories and reconciliation, following up stock inconsistencies, supervised staff and maintained correct paperwork.