Amanda Burkhead Email & Phone Number

Responsible for presenting the garments according to the H&M guidelines in order to maximize sales with guidance and direction of Store Manager and management team. Ensures garment presentation and garment care is executed per H&M guidelines referenced in the below information sources: Department Books Store Book Technical Book Campaign Information Sales Tools & Store Information.

● Communicated directly with customers and printing teams to discuss progress and concerns● Provided weekly status updates on current and upcoming projects● Fostered positive working relationships with the top 25 accounts for the company● Worked with all departments in company to ensure customer satisfaction and completion on time● Maintained and documented standard procedures● Responsible for maintaining inventory and contacting vendors to keep office and production floor stocked

● Manage a department, leading them in best practices, setting daily goals, and helping to schedule the store● Train new associates in store and department expectations● Accountable for reviewing associate performance● Responsible for auditing the safe count and deposit● Open and close store● Solve customer complaints and dissolve tense situations● Use 10 key calculator to balance safe and drawers

● Headed a department of 20 people in corporate policies and procedures● Oriented new associates● Used ERP to get product data, receipts, and shipping records● Discussed department sales penetration and helped improve sales in a $13,000,000 store● Extensive use of the Kronos ERP system to look up product information and pricing● Led a team of 12 people in organizing the store● Set department to corporate standards● Recognized for commitment to helping customers● Utilized high attention to detail to better serve customers and managers