Hired from a pool of 60+ applicants to launch the Flagship Chicago boutique. Achieving the number one sales position since opening in 2020. Working to develop IPPOLITA's multi-channel strategy through development of an E-commerce private site and trunk show.

Exceeded monthly and quarterly quotas with an extensive clientele book. Managed personal clients, while assisting in the closing of sales to walk-ins. Drove business by promoting the company on social media and holding events at the boutique to create brand awareness. Delivered exceptional customer service on a daily basis. Provided feedback and insight on new products and services. Maintained the appearance of the sales floor. Always represented the David Yurman brand and family in a positive way.

Exemplified the guest experience; passionate about providing exceptional customer service and leading a team of service minded associates. Supports, models, and coaches a seamless guest service focus by creating an environment that is friendly, helpful, knowledgeable and efficient for guests and team members. Performs effective floor leadership activities while setting the pace and energy in the store. Builds positive working relationship with Assistant Store Manager and store team to clarify priorities, share business insight and best practices. Coaches team members on product knowledge and empowers them with the tools necessary to anticipate the needs of our guest. Builds and sustains collaborative relationships at multiple levels in the company.

Assisted in all aspects of retail operations including opening and closing of the boutique; performing cash drawer reconciliation, managing registers, and handling of ingoing and outgoing shipments and deposits. Sales support to Brand Ambassadors; driving sales, securing purchases, and contributing to the company's overall bottom line. Exceeded monthly sales quota on a routine basis. Managed all product inventory and distribution to business associates and clients. Developed highly empathetic client relationships and earned reputation for delivering exceptional service to both clients and business partners. Collaborated in a team-based environment to ensure customers were efficiently served, sales goals were met and work was evenly distributed.

Key member of the retail leadership team in the development of sales strategies and quarterly visual displays for store windows. Strategized floor plans for clients’ homes and guided large-order clients on the selection, placement and positioning of furniture. Consult with customers via email, phone calls, and in-store to evaluate needs and determine the best options. Continuously met daily sales goals which included the opening of new accounts. Assisted in retail operations including inventory management and opening and closing procedures