Provide guidance, training and coaching to teams through project life cycle, from planning to completion, to ensure that projects are completed on time, within budget, and meet all necessary requirements. Exceed client expectations. Perform quality control on the project throughout development to maintain the standards expected. Implement and manage changes when necessary to meet project deliverables. Evaluate and assess the final results of the project.

Identified opportunities to streamline business systems and processes to increase agility, efficiency, and prosperity while supporting rapidly shifting business demands. Built and maintained relationships with all team members, department heads, external partners and vendors to make informed decisions regarding Operational activity and strategic goals. Translated the company’s Strategic plans into defined Operational plans. Monitored activities and deliverables to track progress, resolve risks/issues, manage changes, and successfully deliver on-time. Established a culture of continuous business improvement using the Afterburner Flawless Execution® methodology.

Worked with C-level Managers and VPs to set and track Corporate priorities, reporting directly to the CIO. Successfully led internal and external teams on large software and technical implementations as well as real estate projects for multiple locations. Directed project execution through continual coordination of planning, tasking, performance reporting, change control and issue management. Developed and maintained the IT Department budget. Inaugural Winner’s Circle Recipient.

Worked with programmers and analysts defining requirements regarding the design and functionality of software. Developed, updated and executed test plans. Identified, reported, and escalated issues. Educated staff on changes found and made within the software. Tested databases for their effectiveness. Identified system inconsistencies and created documentation for updates during the initial Training class.

Created and implemented plans, policies and procedures, and enhancements. Responsible for providing organization, direction, and leadership to both internal and external teams.The Atlanta office was relocated to Houston, TX in January 2011.

Responsible for providing organization, direction, and leadership to both internal and external teams while maintaining the system integrity of three separate system platforms printing over 2.5 million letters per month. Conducted annual technology and onsite audits. Created and implemented plans, policies and procedures, and enhancements including Disaster Recovery planning. Successfully completed the timely transition to two new print vendors saving $300,000 annually.Responsible for estimating, scheduling, coordinating, tracking, monitoring, evaluating, and directing activities throughout the project lifecycle. Responsible for analyzing and reporting risks, jeopardies, and required escalations. Led the team responding to Requests for Proposal (RFP) and Requests for Information (RFI) to exceed yearly sales goals. The Equifax Risk Management Services division was purchased by Risk Management Alternatives in October 2000 and sold to NCO Financial Services in September 2005.