• Working for a leading property services provider and reporting to the Group CEO, with responsibility for the overall running of the executive office• Managing a PA and an administrator to ensure that all processes are followed and deadlines met.• Providing full support to the Chairman, 2 CEO’s the CFO and several Directors including diary management, dictation, report processing, managing inboxes and sending emails on their behalf• Organising events and meetings, liaising with venues to book rooms, arrange catering and making travel arrangements • Monitoring and dealing with unacceptable levels of absence, conducting return to works and investigations or disciplinary hearings when necessary• Identifying when disciplinary action is required for performance or conduct, requesting letters for the meeting, chairing the meeting and deciding on the necessary course of action.• Authorising holidays, maintaining and storing absence, holiday and HR records in accordance with the data protection act• Updating databases and spread sheets, gathering data and producing weekly and monthly reports• Processing and uploading expenses, mileage claims, gifts and benefits and CPD• Managing all aspects of running the office on a daily basis

• Working for one of the country's largest facilities management companies and reporting to the Commercial Manager, with responsibility for the overall running of the commercial office• Managing 5 small teams that cover various contracts and ensuring that all processes are followed and deadlines met.• Overseeing the completion of wage sheets and checking for errors before submitting to payroll for processing• Managing the ordering and purchase order process, recording spends against budgets and ensuring budgets are adhered to• Placing job adverts, liaising with Recruitment agencies and HR department, as well as conducting interviews, writing job descriptions, preparing all contracts and new starter paperwork• Monitoring and dealing with unacceptable levels of absence, conducting return to works and investigations or disciplinary hearings when necessary• Identifying when disciplinary action is required for performance or conduct, requesting letters for the meeting, chairing the meeting and deciding on the necessary course of action.• Ensuring company handbook and policies are adhered to and all changes are communicated to staff members• Authorising holidays, maintaining and storing absence, holiday and HR records in accordance with the data protection act• Updating databases and spread sheets, gathering data and producing weekly and monthly reports• Booking travel and meeting rooms, drafting PowerPoint presentations, attending meetings and taking notes• Overseeing the credit control function and invoicing• Managing the health and safety of the office, Identifying and assessing all areas of risk and taking action when necessary• Managing all aspects of running the office on a daily basis including ordering stationary, managing the cleaner, arranging equipment repairs and servicing, overseeing the contractors and providing assistance to the Operation Managers when required

• Playing a vital role within the UK’s leading consumer assurance scheme, reporting directly to the group CEO with responsibility for processing invoices on Debtor and Creditor ledgers, issuing purchase orders and reconciling the bank via Sage • Overseeing the credit control function, distributing letters when required and passing to collections company as well as processing all bank payments and managing the monthly DD run• Conducting a range of recruitment duties such as placing adverts and liaising with Recruitment agencies as well as writing job descriptions, issuing offer letters and preparing all contracts and new starter paperwork• Identifying when disciplinary action is required, issuing letter for meeting, taking notes and attending meeting ensuring a consistent and fair approach is taken and confirming outcome in writing• Maintaining a company handbook and policies including updating with new policies and changes in law and ensuring all changes are communicated to staff members• Authorising holidays, conducting ‘return to work’ interviews, maintaining and storing absence/holiday records in accordance to data protection act and taking action for increased/problem absence levels• Updating databases, gathering data and producing weekly and monthly reports• Organising the CEO's diary, booking travel and meeting rooms, drafting PowerPoint presentations, attending meetings and taking notes• Identifying and assessing all areas of risk and taking action when necessary as well as managing all aspects of running the office on a daily basis

Fluent Contact Marketing is a Business-to-Business Telemarketing company specialising in lead/appointment generation for I.T based propositions and also sales for internet security based products. There is also an office in Leicester, which I travel to whenever a HR requirement arises.My duties here include:• Recruitment – writing job descriptions, placing adverts and liaising with Recruitment agencies, vetting C.V’s, interviewing, offer/rejection letters, issuing contracts and all other necessary paperwork and conducting the inductions.• Employer Relations – Identifying when disciplinary action is necessary, arranging meeting and issuing letter, sitting in on the meetings to ensure they are conducted fairly and taking notes, and confirming outcome in writing. • Policy – As this was a standalone role it was my responsibility to ensure that all changes in law are implemented and communicated to staff and the handbook is re written to reflect this.• Personnel Records – It was my responsibility to ensure that all absence and holidays are tracked on the relevant spreadsheets and that all personnel records are kept up to date and stored appropriately.• I also managed all aspects of running the office on a day-to-day basis. My tasks included ordering all stationary and supplies necessary and making sure that the equipment and services are all running smoothly, reporting problems with suppliers and following up to ensure completion. Completing risk assessments and making sure all colleagues have the relevant training is also part of my role alongside all general administration. In the financial controllers absence I dealt with the processing of invoices and payments for both creditors and debtors.

·Recruitment - Placing adverts and liaising with Recruitment agencies, vetting C.V’s, offer/rejection letters and issuing contracts and all other necessary paperwork. The inductions were completed by qualified driving instructors·Supplier Management – to performance manage new and existing suppliers of relief drivers into the builders merchant trade. ·Customer Service – To liaise with the customer to ensure the supply of fully qualified individuals to fulfil the required role.·Administration - To process all vehicle invoices, congestion charges and fines, chase purchase order numbers and payments and liaise with customers regarding any invoice queries.

·Administration - To manage the ordering, manufacture and delivery of all gondola and display equipment for Tesco refit projects. Working with the refit Project Manager and Factory Manager to ensure all equipment is designed, manufactured, delivered and installed to the customer’s requirement and time scales.

·Performance Management - Managing a team of twenty-five, through three higher-grade colleagues. Completing performance reviews, return to works and conducting investigations and disciplinary meetings. ·Stock Maintenance - Ensuring stock checks and replenishment duties are completed on all dry goods departments. ·Merchandising - Accountable for store market ranging and merchandising, maximising sales on main displays and promotional ends. ·Responsible for an annual turnover of £24m. ·Deputising for the store manager in his absence.

·Performance Management - Managing a team of ninety-five checkout and Customer Service colleagues through ten higher-grade colleagues. Completing performance reviews, return to works and conducting investigations and disciplinary meetings. ·Customer Service - The key objectives of this role were to deliver complete customer satisfaction at the checkout thus encouraging customer loyalty. ·Security - Implementing secure cash handling procedures and managing the loss of money through theft·Deputising for the store manager in his absence.

·Assisting in the management of a human resources department controlling a labour budget of £4M per annum.·Payroll – Managing the input of colleague hours and holidays to ensure accurate pay.·Colleague & Management training – Scheduling and conducting training courses for new policies or new starters. To ensure that all members of Management have the necessary training in legislation to be able to complete their duties. ·Recruitment – To manage the recruitment process, schedule and conduct interviews, offer/rejection letters, issuing contracts and all other necessary paperwork and scheduling or conducting the inductions. I also attended many recruitment days for Head Office to recruit for new stores. This involved commuting to the new store location and spending the day conducting interviews.·Guidance - Providing guidance for Department Managers disciplining colleagues for performance, conduct or absence issues.

Through a team of thirty colleagues, responsible for the continuity of displays and merchandising of all perishable departments. Minimising store losses and maximising sales within the store. This role reports to the Fresh Foods Duty Manager.

Responsible for all in store displays and point of sale merchandising through a team of three staff. Balancing displays and implementing range reviews to ensure displays are both compliant to corporate plans and weekly sales are equalled by the shelf capacity to maximise sales. This role reports to the Grocery Manager.