Amanda Colon Email and Phone Number

As a seasoned Senior RPO (Recruitment Process Outsourcing) Recruiter, I bring a wealth of experience supporting a wide spectrum of requisitions. I thrive on the challenge of advancing our customers' businesses and seamlessly filling any gaps that arise.Here are some key highlights of my expertise:• I've demonstrated leadership by assuming the role of team lead, where I crafted comprehensive training materials tailored to both new hires and existing team members.• My proficiency in full-cycle recruitment spans various Applicant Tracking Systems (ATS), ensuring efficient and effective talent acquisition processes.• I've successfully sourced and filled diverse positions across multiple industries, including but not limited to:• IT Technology (across various roles)• Technicians at all levels of expertise• CDL Drivers• Medical professionals (across various specialties)• Management positions at all tiers• General laborers• HR personnel• Office assistants• Digital security specialistsNavigating fast-paced environments is where I thrive, and I found immense challenge and reward in this role.

As an onsite manager for our VIP customer, I thrived in a dynamic environment where versatility was key. My responsibilities spanned from recruiting and onboarding new talent to handling DOT compliance files and managing customer relations, including after-hours calls and escalations. My primary focus was on fostering the highest level of engagement with both our customers and our talent, ensuring that every interaction left a positive impact. I take pride in our team's commitment to leaving people better than we found them. One of my significant achievements was contributing to the growth of our VIP account from a single location in South Carolina to a national account with over 22 locations nationwide. With skills in escalation resolution, management, payroll processing, strategic sourcing, and CRM, I am confident in my ability to deliver exceptional results and drive success for your organization.

As an Onsite Site Recruitment Manager, I spearheaded initiatives aimed at prioritizing and championing our customer's needs. Within a remarkably short span of six months, I transformed a team of 13 direct reports into a formidable workforce exceeding 110 members. My proactive approach extended beyond our primary client, as I leveraged my expertise to support additional customers across the upstate region, significantly expanding our client and candidate network. This not only bolstered our organizational footprint but also solidified our reputation as a trusted partner in the industry.

I am responsible for the ongoing development and growth of a team of customer service representatives. I provide daily feedback to ensure we achieve and exceed monthly objective. As well as assist in the retention program creating a fun and productive work environment. A detailed summery of my responsibilities are below:・ Grow and develop a team of individuals・ Meet and exceed sales and service goals・ Administrative duties including attendance and payroll・ Provide constructive criticism・ Handles sensitive customer and representative information・ Analyzing trends in order to provide effective coaching and development

Recruiting and training supervisorI am responsible for the reciting and training of all new employees in my organization.This includes but is not limited to Recruiting:• Design and implement overall recruiting strategy• Develop and update job descriptions and job specifications• Perform job and task analysis to document job requirements and objectives• Part of a team that prepare recruitment materials and post jobs to appropriate job board/newspapers/colleges etc• Part of a team that source and recruit candidates by using databases such as ATS and social media including linkedIn as well as Facebook. • Screen candidates resumes and job applications• Promote company’s reputation as “best place to work”Training:• Work closely with Customer Care and Operations senior leaders to assess Center performance; identify gaps and key drivers; recommend training solutions and other related strategies for enhancing performance• Assist in writing and forwarding rejection letters. • Assist in interviewing and selecting employees onsite. • Assist in preparing and sending offer packages. • Assist in preparing and sending new employee orientation packages. • Perform other special projects as assigned. • Assess student performance during training, and thereafter, to provide relevant coaching and development• Measure and evaluate the effectiveness of training in achieving desired outcomes• Partner with the Senior Director Training Delivery on curriculum reviews, additional training requirements and trainer certification for the Customer Care organizationConduct orientation sessions.• Create brochures and training materials.• Develop multimedia visual aids and presentations.

As a team sales manager my responsibilities included driving the sales and service performance of a team of inbound representatives. This was achieved by winning the hearts and minds of my representatives by consistently growing and developing them on a daily, monthly and yearly basis.This was done by creating new training material tailored to each individual. I have also been instrumental in developing the next generation of leaders. A detailed summery of my responsibilities are below:・ Grow and develop a team of individuals・ Meet and exceed sales and service goals・ Administrative duties including attendance and payroll・ Provide constructive criticism・ Handles sensitive customer and representative information・ Analyzing trends in order to provide effective coaching and development