Amanda Conner Email & Phone Number

Westborough, Massachusetts, United States

-Conducts investigations into clear cut and complex liability auto accidents based on policy and accident details to confirm coverage and determine damages owed. Including both Repairable and Total Losses. -Assists customers, agents, vendors in reporting First Notice of Losses and directing to appropriate handling departments. -Work internally with SIU and Subrogation to refer questionable losses for further claim investigation, and recoverable losses for reimbursement. -Assist management in escalated claim issues and contact to involved parties. -Assist with community outreach opportunities including annual food and toy drives.

Auburn, Massachusetts, United States

- Personal and Commercial Auto Claim handling for both Repairable and Total Loss. - Detailed claims investigation generally surrounding coverage, liability, and appropriate damages.- Reporting and responding to Subrogation in E-Hub. - Work internally with SIU to refer questionable losses for further claim investigation.- Certified Arbitrator, hearing 1-3 case files a month.- Developing and maintaining strong customer and Agent connections. - Assist management in escalated claim issues and contact to involved parties.

Westborough, Massachusetts, United States

- Retained Adjuster License in all 50 States. - Completed all claims related duties including First Notice of Loss, clear cut and complex liability investigations, meeting and exceeding phone metric and customer satisfaction surveys. - Referred appropriate claim files for either SIU Investigation or Subrogation Recovery. - Worked closely with Management and HR on New Hire Training for incoming employees. Including structuring and implementing an on boarding training program teaching new adjusters claims handling skills, telecommunication skills, desk top management, etc. - Assisted in the claims integration of Safeco Insurance into Liberty Mutual Auto Claims Center including training Safeco Agents and Employees on Navigator Claims Systems.