Amanda Cumbie Email & Phone Number

Birmingham, Al, Us

Birmingham, Alabama, United States

Plays a criticalrole in achieving MediSked’s growth goals and optimizing account retention. Builds strong relationships with key client contacts across multiple levels from project team staff through executives and will serve as the point of contact for various inquiries and concerns.• Partners with the MediSked senior management team to develop and implement client-specific growthstrategies and account plans that lead to increased awareness of the MediSked value propositionamong account decision makers.• Serves as a client escalation contact and voice of the client with key internal stakeholders.• Collaborates to drive education and awareness with client contacts and end users by translating datainto insights.• Shares best practices and industry trends with clients, building a reputation as a consultative solutionsprovider.• Employs effective presentation skills in a variety of settings, including in-person, virtual and by phone.• Ensures resolution for client issues that arise, and that the client’s needs are being met.• Conducts account management activities including meaningful phone and email contacts per thecommunications plan established with the client.• Secures client collaboration on press releases, whitepapers, and conference presentations.• Develops a portfolio of strong, diverse client references.• Maintains current records and all account contact activities such as phone calls, emails, letters insalesforce.com.• Publishes internal reports showing account performance as it relates to the strategy plan.• Participates in cross-functional meetings and projects and provide insight from a user and accountperspective.• Provides regular internal updates related to ongoing opportunities, trends, and projects.• Defines and document best practices and operating procedures for the Client Success function.

Birmingham, Al

Client Success PartnerThinkWhy - Dallas, TX | January 2022 - PresentServes as a B2B Client Success Partner for more than 80 key accounts ranging from SMEs to Enterprise level companies. Quickly became proficient with the SaaS product with the ability to demonstrate extensive knowledge to both internal teams and clients. Provides high-touch customer engagement with a focus on relationship-building to promote product adoption, engagement, growth, and retention. Works in accordance with internal Product, Data, Marketing, and Executive teams to make continuous improvements to processes that result in greater efficiencies.• Serves as the single point of accountability for entire portfolio of assigned accounts• Provides relationship-driven, client-focused advocacy• Assists clients by aligning the product with their short and long-term business needs and goals to drive adoption and retention• Adept in providing client support to executive-level clients and strategic accounts• Communicates, presents, and influences credibly and effectively at all levels of the organization, including executive and C-level• Have a proven track record in managing multiple projects at a time while paying strict attention to detail and meeting deadlines• Highly skilled at understanding and being able to communicate analytics and data• Leverages Microsoft 365, Salesforce, Asana, MixPanel, WorkPatterns, and other platforms to create process efficiencies

Birmingham, Alabama, United States

Leads the team responsible for administering multiple SaaS for client, program, and project management ensuring the accuracy and integrity of those systems, overseeing data input & output, and end-user training and support. Responsible for cross-departmental collaboration to ensure that requested projects meet business needs and align with the strategic plan of the organization.• Manages a team of three technical support staff, with an emphasis on customer success• Implemented Asana for project management• Assisted in the development of the Salesforce and FormAssembly workflows for the Birmingham Promise scholarship initiative• Leading the initiative to migrate the Alabama Partners in Care statewide network to Salesforce• Led the implementation of the CommunityForce grant management solution for the Community Impact department, including full ownership of the data migration process• Led the implementation of the ServTracker program management solution for Meals On Wheels, including full ownership of the data migration process• Responsible for the management and oversight of eight program management solutions• Monitors the ServiceDesk Plus helpdesk to ensure staff meets expected performance metrics• Contributed to the development of departmental project management and process management policies and procedures• Develops programmatic analytic reports using SAP BusinessObjects for twelve direct service programs

Birmingham, Alabama, United States

Served as an Account Executive for WellSky Community Services key accounts. Ensured churn reduction through high-touch customer engagement and success strategies. Provided analysis and guidance through consultation to new and existing customer implementations, as well as administrator and end user training on the Community Services product suite.• Managed a portfolio of eighteen SMB customers• Conducted Quarterly Business Reviews (QBR) for eighteen accounts• Maintained a zero-churn rate with all accounts within portfolio• Contributed to customer success and cross-departmental strategy development• Worked closely with the Sales and Implementation teams to ensure a successful onboarding• Maintained customer success toolkit in Salesforce and SugarCRM• Developed and conducted technical training sessions for customers, with a 98% positive review rate• Assisted customers in developing data entry protocols and workflow generation• Cultivated relationships with new customers, from end users to C-Suite executives

Mobile, Alabama, United States

Served as the ServicePoint System Administrator for the Mobile and Baldwin Counties Continuum of Care, the local Homeless Management Information System (HMIS) Lead Agency. Facilitated the implementation of ServicePoint, the HMIS software solution for all integrated service providers in Mobile and Baldwin Counties. Responsible for the administrative oversight of the HMIS Department, recruitment and implementation of new service providers, and quality customer support for existing end users.

Mobile, Al

The Executive Director serves as the key problem solver within the agency and has the authority to solve problems over any agency department or concern in the absence of that department’s director or in the absence of the Chief Executive Officer. The AIDS Alabama South Executive Director is expected to accomplish the annual goals set forth by all contractual agreements and expectations of AIDS Alabama, Inc.

Birmingham, Al

Manage the Alabama State and Birmingham City Housing Opportunities for Persons with AIDS (HOPWA) Formula Grants submission, budget development, monitoring, data tracking and reporting tasks including monthly and quarterly reports, Annual Progress Reports, Consolidated Annual Performance and Evaluation Reports (CAPERs), Statement of Work, and Consolidated Plans. Complete all HUD related grant tasks for the Supportive Housing Programs to include renewals and annual progress reports for Transitional Housing, Permanent Supportive Housing Programs, as well as Supportive Services Only Program grants. Manage the HOPWA Competitive Grant for the Alabama Rural AIDS Project (ARAP) including coordinating the grant statewide, providing technical assistance to Community Resource Complete all HUD related grant requests for the Emergency Shelter Grant (ESG) through Jefferson County or the State of Alabama.