Amanda D. Email & Phone Number

Richmond, Virginia

• Dedicated professional with expertise in researching and analyzing grievances and appeals for Medicare Advantage HMO and PPO products, demonstrating strong written and oral communication with members and providers. • Proficient in inventory management and actively involved in developing and implementing strategies to reduce appeals and grievances. • Collaborates with cross-functional teams to resolve issues efficiently, gathering and analyzing data for process improvement.

Richmond, Virginia

• Experienced professional specializing in extensive research and analysis of grievances and appeals. • Demonstrates effective written and oral communication with members and providers. • Handles executive-level grievances and appeals. • Team Leadership

Richmond, Virginia

• Processed ITS and local claims and adjustments for multiple lines of business. HMO, PPO, Traditional, and ACA• Handled a large volume of calls daily.• Resolved member and provider inquiries.