- Provide excellent Customer Service, considering a multicultural environment.- Resolve customer complaints via phone, email or social media.- Build sustainable relationships of trust through open and interactive communication.- Provide accurate, valid and complete information by using the right methods/tools.- Act as the company gatekeeper. Perform duties associated with access control, CCTV monitoring, and door alarm monitoring, using policies and procedures.- Maintain contact with the team and control room. Record relevant information.- Report incidents according to guidelines. Perform various security activities using established standards, guidelines, and software.

- Executed activities related to the custody, surveillance, monitoring, and security of adolescents in compliance with socio-educational measures under the deprivation of liberty or restriction of rights.- Coordinated a team of about 30 agents. Checked and reported security problems daily.- Checked entry and egress of visitors, looking at documentation and using a security scanner. Assisted in the activities coordination of 150 inmates.- Conducted group interventions with inmates, intending to resolve conflicts that could threaten the security of the unit.- Controlled assets including security materials such as stab vests and padlocks. Provided daily patrol with the assistance of radio and cameras.- Kept absolute confidentiality of all information about servers, internal and external members, and competent authorities.- Proceeded with methodologies of individual and group intervention tools.

- Managed all facets of a small business that provided manual production of amigurumi (crochet dolls) for children and/or decoration of children's rooms.- Provided outstanding customer service to several customers via email/messenger and generated lucrative sales leads. Handled multiple customer issues at the same time in a fast-paced environment.- Developed new amigurumi designs based on customer requests.- Grew social channels and found creative ways of reaching potential customers through digital channels.- Produced compelling content which supported the company’s message to capture enterprise level demand.- Planned, purchased, and analyzed advertising campaigns on applicable digital platforms including, but not limited to, Facebook and Instagram.- Identified and assessed customers’ needs to achieve satisfaction. Shipped and fulfilled orders, answered questions, and listened to suggestions.- Built sustainable relationships and trust with customer accounts through open and interactive communication.- Handled customer complaints, provided appropriate solutions and alternatives within the time limits, and followed up to ensure resolution.- Achievements: Enhanced initial contact customer via Instagram and solved complaints with success.

- Provided psychological support to children, adolescents, and families during legal proceedings. Assisted the Public Defender conducting home visits and preparing reports.- Answered telephone calls and provided assistance to all patients, colleagues, and stakeholders.- Participated in the development and performance of the project "Working with parental authority at school", which involved interventions in a public school with children and families, especially in situations of vulnerability. Aimed to rescue parental ties between children and parents, minimizing future demands regarding the commission of infractions.- Worked in partnership with parents, children, and young people with a view to supporting families.- Complied, and contributed to the development of, policies, procedures, guidelines, and safe professional practice and adhered to relevant legislation, regulations, and standards.- Entered data onto the various systems, also filed and supported other ad hoc tasks as needed.

- Supported patients who attempted suicide at the Hospital de Base de Brasília.- Interviewed the referred clients to assess and evaluate their appropriateness and need for services. Provided regular visits to prevent new crises and completed the required clinical documentation.- Utilized psychodiagnostic assessment procedures and psychometric methods to facilitate psychotherapy. Maintained written client case histories, integrating test interpretations.- Researched depression and main symptoms, based on results of structured interviews and application and interpretation of the Rorschach method.- Contributed to multidisciplinary discussions about a client's diagnosis, treatment, risk assessment, and care plan issues. Presented case histories. Attended periodic discussions on patient follow-up and research results, always preserving ethics and confidentiality of information.