• Responsible for the development & implementation of an employee engagement strategy for GTM Operations, in line with the companies key initiatives.• Designs, administers, and analyzes employee surveys and metrics in order to monitor and improve performance.• Supports business objectives and improves employee performance through internal development opportunities, talent identification, succession planning, emerging leadership programming and business consultation via our HR Business Partner.• Leads, engages and develops managers and employees in career development process as well as learning and development initiatives to identify and provide experiences needed to develop talent.• Prepares internal reports and external presentations for senior leadership.• Oversees and plays a hands-on role in succession management planning and strategies are in place to meet current and future business needs.

• Oversaw effective administration for the President & Chief Growth Officer and ensured the seamless management of daily agenda.• Led cross-functional transformational projects, managing staff of 12 Technical Program Managers (TPM) in charge of the companies leading strategic initiatives.• Ensured a thorough understanding of stated priorities, and drove quality and timeliness of activities and deliverables.• Identified and drove projects and initiatives that facilitated the GTM business objectives.• Assisted the President in facilitating effective decision-making. Ensured all issues were addressed effectively and kept track of progress until resolved.• Curated and published agendas for President staff meetings and handled actions/follow-up process. Additionally, coordinated and was responsible for the logistics of business updates, MBRs and review meetings.• Partnered with Executive Communications and other members of the President's leadership team on content and communications strategy, preparation of presentations, management documents and status reports, including Board updates, leadership meetings, project/initiative presentations, keynotes, employee all-hands presentations, follow up communications, external and online/social media communications.• Collaborated with exec comms, PR, and others to manage employee, customer, partner, and public appearances for the executive including prioritization of events, driving thorough preparation, and ensuring timely follow-up.

• Acted as a key advisor to the VP to identify strategic priorities and worked with the senior management team to action them.• Managed the operations planning cycle of EA headcount requirements for annual growth (avg. growth 70% YoY), as well as the hiring and onboarding of all successful candidates.• Managed the development and implementation of training opportunities for the EA team including drives for Cloud Practitioner Certification, Tier Two Speaker Certification and becoming lead interview ready. • Created and ran the EA Leadership Development Program to serve as a pipeline to maintain a supply of EAs for a rapidly growing leadership team. The program partners entry-level EAs with non-traditional skillsets with managers not normally assigned an EA. EAs are then provided on-the-job training and graduate to supporting senior managers. • Ran two EA intern programs; responsible for onboarding and training EA interns and has maintained a 100% conversion rate. • Managed a staff of 8 and broader team of EAs across the WWPS & IBU org. at AWS. Tracked URA, employee and manager satisfaction using quarterly surveys. Reached above average EA approval ratings across their teams.• Responsible for global space planning across employees in 46 countries. This includes relocation of Mid-Atlantic teams to HQ2 in Arlington, VA, SCIF planning, building expansions, office moves and floor reshuffles.• Oversaw and tracked expenditures and ROI on a multimillion dollar discretionary budget.• Active Amazon Bar Raiser, having conducted 300+ interviews resulting in the hiring of 70+ employees.

• Owned the planning of the VPs agenda and engagement across recurring internal events including Sales Kick Off, Operational Planning I and II, Organizational Leadership Reviews & Leadership Offsites as well as external events including 12 WWPS Summits a year. This included the AWS annual Re:Invent summit which annually involved coordinating 40+ customer meetings, speaking engagements and press sessions over 5 days, reaching 60k+ attendees.• Created a dashboard to track engagement, ROI and coordinate the VPs preparation for press, speaking engagements and events globally.• Maintained VP Board Engagements across 20+ organizations liaising with offices on meetings, schedules and assisting with fundraising during key development drives.• Responsible for the coordination of our CEO’s annual customer trip to DC, working with account leads to secure meetings and with the CEO’s office to set the agenda. Acted as the CEO’s point of contact for briefing documents, daily needs and any required assistance. • Managed VPs complex, international calendar and was the primary point of contact for scheduling, working daily with CEO’s, C-Suite executives, top government officials and Royal Households. • Managed expenses and complex international travel and agenda setting for multi-segment global trips across LCC, EMEA, APAC and the United States, working backwards with key stakeholders across verticals to ensure a seamless experience.

Point of contact for daily operations ranging from tech issues, to donor correspondence, strategic planning, upcoming events and finance. Developed and implemented plans to improve operational effectiveness and efficiency, streamlining the interdepartmental communication process.Organized and coordinated conference calls, meetings and multiple national donor and policy events, providing assistance with complex issues. Independently collected and synthesized data from national donor profiles into board-digestible reports with relevant statistics and financials, providing new insight into current and prospective donors.Managed and motivated staff, innovating manuals to streamline administrative functions. Tracked restricted funds expenditures and projections as well as maintained monthly reconciliation of company credit card and supervision of field staff budgets and reimbursements. Built and leveraged strong relationships, handling daily correspondence and calls from donors and industry leaders as well as the company's board members and various vendors.

Edited reports, statements of work, business correspondence and the company website to ensure the tone and message was as intended by the President. Managed company and personal finances including expense reports, account reconciliation, credit cards and tax-filing. Refined organizational systems to improve efficiency, including the creation of a digital atlas of the President’s key professional contacts, searchable by global location, company, title, favored hotels and dining options to preemptively optimize travel plans. Compiled quick-reference folios for travel and meetings, containing a break-down of relevant information. Managed the international travel arrangements, calendar, communications and finances of the company President. Coordinated meetings and extensive travel arrangements for the President and company consultants. Experienced in software including PowerPoint, Word, Outlook, ICal, Google Calendar, Google Mail, Producteev and TripIt.Served as the primary point of contact to CEOs, Presidents and international government officials and personally addressed their issues where possible.

Excelled professionally within governmental regulatory framework, entrusted with management for three of the city's departmental offices. Professional treatment of confidential information within a multiple-clearance-level organization. Liaised within a network of interagency groups to coordinate and prioritize functions and arrange joint events. Developed skills in anticipating the needs of clients, external agencies and colleagues. Analyzed data using basic statistics, maintained financial records and supported financial processes, managed reports and disseminated information to staff and service users. Experienced in office procedures, ability to organize and minute complex meetings, IT literate with a working knowledge of MS Office software. Authored and streamlined databases, spreadsheets and reports in response to dynamic requirements. Coordinated Child Protection Case meetings while responsible for the Chairperson, families, Police, Education and Health agencies as well as tracking case progress to make sure court deadlines were met. Simultaneously managed the professional calendars of over twenty social workers and trained new administrators. Wrote briefings for colleagues and clients and minuted specialist meetings for legal purposes with emotionally volatile families in a high-stress environment Regularly exceeded the expectations of management and demonstrated an adaptability to excel even when given additional responsibilities to support other teams as required.

Coordinated promotion of specific products with sister stores, compiled and analyzed weekly statistics of national sales, placed stock orders and maintained online content. Thrived in a competitive environment. Used quick thinking to identify and communicate product relevance to the customer.

Handled clientele correspondence via phone, email and in-person interaction. Managed filing system, assisted with the company’s book keeping, budgeting and the President’s personal paperwork. Maintained calendar of senior staff, coordinated meetings and communications.

Assisted Comptroller with financial and business management. Helped prepare reports for budget meetings and drafting budgets. Experienced a busy commercial office, prioritized workloads with multiple managers. Engaged in compilation of finances and tax returns.