Amanda Featherston Email and Phone Number
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T-Mobile
View- Website:
- tmobile.com
- Employees:
- 90699
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Group Program Manager - Hr Strategy And TransformationT-MobileKansas City, Mo, Us
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Group Program Manager - Hr Strategy & TransformationT-Mobile Apr 2023 - Present
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Group Program Manager - Digital Product And Portal Transformation - TfbT-Mobile May 2022 - Mar 2023
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Group Program Manager, Integration And TransformationT-Mobile Aug 2020 - May 2022
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Sr. Program Manager - Customer Contact ExperienceSprint Nov 2016 - Aug 2020Kansas City, Missouri Area-Championed and led customer experience practices for consumer IVR, resulting in a 30+ point improvement in channel NPS. -Managed cross-channel contact strategy programs, including digital adoption initiatives.-Led program’s executive communication and strategy storytelling. -VOC and CX data analysis and reporting. -
Project And Research Manager - ContractorPuente Marketing Mar 2016 - Nov 2016Kansas City, Missouri AreaData, research, and project management to connect businesses with the voices and needs of Hispanic consumers.
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Manager | Digital Shopping Experience & DataStella Connect By Medallia Jan 2011 - Jan 2016Overland Park, KsPrior to acquisition, Stella produced data, ratings and insights on the Customer experience service performance of online retailers. Through its network of Analysts, StellaService independently measured and benchmarked CX practices. - Strategy and development of CX data collection and measurement practices. - Operational and departmental development, including procedures, training, documentation, and initiatives for a complex and data intensive operation. - Team management… Show more Prior to acquisition, Stella produced data, ratings and insights on the Customer experience service performance of online retailers. Through its network of Analysts, StellaService independently measured and benchmarked CX practices. - Strategy and development of CX data collection and measurement practices. - Operational and departmental development, including procedures, training, documentation, and initiatives for a complex and data intensive operation. - Team management, including technical training, performance measurement, change management, and on-going best practices.- Scaled regional, team, and departmental data operations from 20 to 100 nationwide Analysts. - Program management, development, and implementation of client and operational initiatives. Show less
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Independent ContractorA Featherston 2005 - 2012Provided project management, data and archival management, training, website development, and bookkeeping services for various clients. -
Mortgage Counselor - Customer RetentionPrincipal Mortgage 2001 - 2004Provided consultative sales to originate jumbo, conventional and government mortgage loans, generating more than $7-10 million in loan volume a month. Managed progression of pipeline averaging 100 to 150 customers from origination through closing process while working closely with a variety of departments.
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Account ManagerIntouch Solutions 2000 - 2001Provided day-to-day leadership for two major accounts. -Managed the strategic, fiscal, and creative direction for multiple accounts.-Supervised and coordinated team members to develop and maintain Web site content, marketing materials, technical support and interactive features. -Led team that launched the product Web site launch for Arava.com, Aventis Pharmaceutical's Rheumatoid Arthritis drug, with responsibilities including technical management, programming coordination, design… Show more Provided day-to-day leadership for two major accounts. -Managed the strategic, fiscal, and creative direction for multiple accounts.-Supervised and coordinated team members to develop and maintain Web site content, marketing materials, technical support and interactive features. -Led team that launched the product Web site launch for Arava.com, Aventis Pharmaceutical's Rheumatoid Arthritis drug, with responsibilities including technical management, programming coordination, design development and maintenance. Selected to a team of five to re-brand Intouch Solution's company image, responsibilities included: -Development of copy for marketing materials, including press releases, web site content and product brochures. -Development and production of new-business proposals. -Development and advancement of internal management procedures. Show less
Amanda Featherston Skills
Amanda Featherston Education Details
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Business Administration; Emphasis In Finance And Marketing -
Certification -
Behavioral Science In Action -
Digital Behavior Change Certification
Frequently Asked Questions about Amanda Featherston
What company does Amanda Featherston work for?
Amanda Featherston works for T-Mobile
What is Amanda Featherston's role at the current company?
Amanda Featherston's current role is Group Program Manager - HR Strategy and Transformation.
What is Amanda Featherston's email address?
Amanda Featherston's email address is af****@****bal.net
What is Amanda Featherston's direct phone number?
Amanda Featherston's direct phone number is (212) 366*****
What schools did Amanda Featherston attend?
Amanda Featherston attended Westminster College (Mo), University Of California, Berkeley, University Of Toronto, Behavioral Design Academy Of Alterspark.
What skills is Amanda Featherston known for?
Amanda Featherston has skills like Marketing, Leadership, Management, Team Building, Online Advertising, E Commerce, Email Marketing, Public Relations, Strategy, Business Analysis, Strategic Planning, Social Media.
Who are Amanda Featherston's colleagues?
Amanda Featherston's colleagues are Jordan Brookshire, Honey Good Morning, Michael Nyberg, Katie Maloney Fitz, Mba, John Mathews, Alice Rowe, Mario Aguirre, Pmp.
Not the Amanda Featherston you were looking for?
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Amanda Featherston
Associate Workforce Planning Analyst/Detail-Oriented And One-Team Mentality/Self-Motivated And Proactive/Dreaming Of Living Deep In The ForestGeorgetown, Tx -
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Amanda Holsker
Project Manager | Itil V4 Certified | Certified Scrummaster At Cdw Servicenow Solutions PmoRockford, Il3northwestpallet.com, siffron.com, cdw.com -
4gmail.com, gmail.com, farmersinsurance.com, farmers.com
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