Amanda Glancy Email & Phone Number

SMF16

Edinburgh, United Kingdom

Responsibilities - assist Head of Risk Assurance develop the annual plan, design and deliver the annual training & development programme, contribution management and development of 8 risk assurance consultants, resource planning, process framework and governance, improvement team and head up the UK Risk Engagement Group

Responsibilities - oversight of Standard Life's Customer Service Division, contribution management and development for 5 consultants, developing and delivering compliance monitoring plans with team manager, providing regulatory guidance and consultancy and production of monitoring reports

Responsibilities - managing teams within Life & Pensions Technical Support responsible for supporting HMRC, TPR & DPA regulatory change, managing projects, consultancy and breaches. Contribution management and development for between 7 and 10 consultants during this period, resource planning, liaising with HMRC during audits and attending IMPS (Informal.

Responsibilities - part of team supporting pensions related HMRC, TPR and DPA regulatory change, dealing with all company projects, consultancy and breachesPrior to this role I worked in Customer Services Division (June 1994 - May 2000 (exc Mar 95 - Aug 95)) as a Customer Service Rep in Executive Pensions, Personal Pensions Claims and Flexible Pensions.