Account managementProcessing clients purchase ordersScheduling & planning deliveriesFreight management / allocationsInvoicing & account reconciliationProcessing Internal requisitions & purchase ordersInternal Interstate stock transfersDaily bankingProcessing credit card & cheque paymentsAll aspects of Customer serviceProcessing warranty claimsProcessing credit notesStock allocationA.R

Assisting Pet Category Buyer in all aspectsAccount managementProcessing purchase ordersScheduling & planning sales promotionsFreight managementInvoicing & Account ReconciliationCorrespondence with Local and International suppliersCustomer Service

Assisting Commercial BDM in all aspectsAccount managementManaging and maintaining eBay resellers accountsProcessing bulk orders / paymentsPreparing bulk and freight quotesScheduling & planning sales promotionsFreight managementInvoicing & Account ReconciliationCorrespondence with Local and International suppliersCustomer Service

During my time at Bedbuys, I was responsible for the strategic direction as well as the day-to-day operations including sales, logistics, administration, customer service and technical issues and developments. I initiated operations in New South Wales, Victoria, Western Australia, South Australia and Queensland and implemented new platforms and interfaces which streamlined administrative tasks my additional responsibilities included:The expansion of operations and national distribution… Show more During my time at Bedbuys, I was responsible for the strategic direction as well as the day-to-day operations including sales, logistics, administration, customer service and technical issues and developments. I initiated operations in New South Wales, Victoria, Western Australia, South Australia and Queensland and implemented new platforms and interfaces which streamlined administrative tasks my additional responsibilities included:The expansion of operations and national distribution networks. Improving automated online sales and inventory records for audit trail purposesMarinating KPI’s and Sales targets Show less

Customer Service via phone, live chat and emailAnswering a high volume of calls in a fast paced call centreProcessing replacement, rebate and refund requestsProcessing warranty claimsLodging investigations with freight companiesComplaint Escalations

Customer Service Account Inquiries including outstanding debts & credit claimsAccount Management including maintaining national accountsMail handlingCapturing & deposit of cheques, allocation of cheques & EFT paymentsData input and processingRaising credit requests and coding remittances for paymentsPreparing daily banking

General Administration dutiesAnswering a high volume of calls in fast paced call centreData EntryScheduling daily transportProcessing credit card paymentsBooking in work orders for customer requestsRaising credits on customer accountsCustomer service on a daily basis including invoicing, quotations, account reconciliations and customers complaints.

Assisting Transport Operations ManagerGeneral Administration dutiesCo-ordinating drivers for transportInvoicing using MYOB & RAMSDaily data entry for RAMS & SpreadsheetsCustomer ServiceProcessing paymentsScheduling tech servicing for customers

Co-ordination and allocating schedules for on road techniciansScheduling of 6th monthly and annual servicesAccounts receivable and payableDispatch of wholesale goodsSales inquiries including quotations and processing online salesData entryProcessing EFTPOS, credit card, cash & cheque paymentsMail handlingInvoicing

Membership inquiries including new membership and renewalFront line customer serviceAccommodation bookings/processing paymentsCash handling & Ticket salesSwitchboard operatorMail handlingFiling, data entry, invoicingProcessing EFTPOS & credit card paymentsHosting gaming promotions and raffle hostBeverage Attendant 2001-2004Implementing Responsible Service of AlcoholCocktail BarCustomer service Cash handlingSales… Show more Membership inquiries including new membership and renewalFront line customer serviceAccommodation bookings/processing paymentsCash handling & Ticket salesSwitchboard operatorMail handlingFiling, data entry, invoicingProcessing EFTPOS & credit card paymentsHosting gaming promotions and raffle hostBeverage Attendant 2001-2004Implementing Responsible Service of AlcoholCocktail BarCustomer service Cash handlingSales including bottle shop attendant Tray service and Functions host Show less