Amanda Gray Email & Phone Number

Springdale, Arkansas, United States

• Delivered outstanding customer service to carriers by promptly addressing inquiries and resolving concerns in a professional manner.• Ensured efficient load management by monitoring and maintaining the load board for timely call scheduling.• Coordinated with drivers and dispatchers to accurately obtain estimated pickup and delivery times, as well as necessary load documentation.• Collaborated with Operations and Sales teams to provide real-time updates on load status and any changes throughout the delivery process.

United States

• Managed DOT applications and onboarded commercial, non-commercial, and contract drivers.• Collected and documented applicant information throughout the hiring process, providing support and guidance.• Built and maintained relationships with driver applicants through effective communication to ensure engagement and readiness.• Used various systems to document interactions with applicants, enhancing internal communication and compliance.• Coordinated driver travel arrangements and pre-employment drug tests, ensuring DOT and company standards were met.• Communicated safety, operations, and compliance information using internal and external systems to meet company policies and DOT regulations.• Notified applicants who did not meet hiring requirements and continued to promote the company to potential hires.• Received, screened, and scheduled qualified driver applicants, ensuring all DOT and company paperwork was complete before hire.• Managed inbound and outbound calls in a call center environment.

Lowell, Arkansas

Conducted comprehensive evaluations of driver applicants to ensure compliance with J.B. Hunt’s hiring standards and DOT regulations.• Reviewed and assessed driver safety records, driving experience, employment history, and criminal backgrounds.• Coordinated the background screening process by communicating with driver applicants, internal teams, external employers and partners, references, and government agencies. Informed applicants of their qualification status.• Analyzed and verified experience and safety records to confirm alignment with company and DOT hiring standards.• Updated and maintained accurate application files with verified information throughout the screening process.• Collaborated with the Quality Control department to ensure all qualifications were met for a clear hiring decision.

Norcross, Georgia

Provided empathetic and attentive support to each reporter, ensuring they felt heard and confident in the appropriate handling of their information.Managed a high volume of calls promptly while applying strong judgment to address caller needs and maintaining strict confidentiality of all reports.Composed detailed reports capturing callers’ experiences with accuracy and attention to detail.Trained new employees on call-taking procedures and best practices for managing reports effectively.

Camp Robinson, Ar

Conducted patient interviews to gather medical information, including vital signs, weight, and height measurements.Performed preliminary physical assessments and accurately documented patient medical histories.Collected blood specimens and ensured proper preparation for laboratory testing.Trained and mentored new medics in updating medical records, collecting and documenting blood samples, administering injections, and conducting urinalysis.

Lowell, Arkansas

Managed customer inquiries over the phone, delivering exceptional customer service.Conducted research to accurately route calls to the appropriate departments and personnel.Trained new employees in effectively directing inbound calls and handling a high-volume queue.

Bentonville, Arkansas

Fayetteville, Arkansas

Business

Activities and Societies: Intramural Softball

High School Diploma

Activities and Societies: Varsity Softball