Building rapport and liaising with present & potential customers.Prepare quotations for new enquiries. Communicating with distributors of all building essential materials to find the best prices and availability of products in a timely manner. Taking payments in shop, office & via telephone.In addition, I am also being trained to prepare the weekly payroll using SAGE.

Manage stock levels and make key decisions regarding stock control.Offered ideas to improve the business with opportunities to generate new sales.Cross and up-sell products to customers at point of purchase.Respond to customer complaints and comments.Kept abreast of market trends to determine the need for improvements in the shop.

First point of contact - either in shop/office, via telephone or email – listening and providing advice where needed.Scheduling appointments/Engineers’ diaries for necessary works to be carried out as requiredGeneral office administration. Taking payments in shop & via telephone.

Welcoming customers on their arrive into the showroom, responsible for answering calls from clients relating to sales, service or general enquiries.Liaising with the different departments regarding availability of key personnel.Maintaining the reception area in a clean, smart and presentable condition. Providing holiday and sickness cover for my colleagues.

Manager and Health & Safety advisor for over 25 schools/colleges within Kent, with over 800 H&S audits completed for businesses prior to work placements. Responsible for recruiting, training and organising a group of over 100 volunteers from the private & public sectors, ensuring inductions carried out efficiently. Appointed to successfully negotiate Service Level Agreements/Contracts.Responsible for identifying and implementing client-led solutions

Account management for companies such as Bovis Homes, Wilson Connolly and Persimmon Homes across numerous sites in Kent & the South-East.Ensuring that existing service levels were not only met but exceeded by liaising & engaging with homeowners following new build completion. Prioritising incoming work and distributing to engineers according to schedules.Communication with distributors of building products, ensuring materials were delivered to site on time and in good condition.