Amanda Hash Email & Phone Number

Portland, Oregon, United States

• Responsible for the processing of maintenance actions in FPPS.• Onboards New Hire and Transfer employees to include sending emails, completing paperwork, and verifying identities. • Created a New Hire and Transfer email template to help employees with onboarding process and internal systems functions.• Proficient in eOPF: searching for charts, uploading documents, requesting charts from other agencies, creating SF-75's, and familiarity with pick up SF-50's.• Proficient in USA Staffing: verification and uploading of completed EOD documents, confirming first day, transferring documents to eOPF from USA Staffing, sending documents to employees for signatures, and providing correspondence for incomplete forms.• Proficient in MySupport: uploading documents, commenting/updating tickets, closing out tickets once action is released, and provided a weekly report of ticket closures for Ext of Appt Term, Termination of Detail, and Return to Duty.• Customer Service Care: responding to emails, offering assistance as needed, skilled at coordinated handoff of projects and questions between employees, answering calls and messages on Teams and phone all in a timely manner.• Process onboarding, off-boarding, and maintenance actions within FPPS prior to HR realignment. • Coordinates with other Agencies’ (Classification, Staffing, etc.) HR-A’s, managers, and employees on onboarding questions and issues.• Provides addition support and ad-hoc where needed for Supervisors in an accurate and timely manner.• Conducts New Employee Orientation providing valuable information to employees in relation to EOD and personnel records. • Utilize GRB to calculate employee service computation dates based on creditable service.• Competed for and was awarded temporary detail with US Fish & Wildlife Quality Control team (6-month rotation); reviewed over 500 cases during time on detail, assisted with creating new Remarks guide for QC, and created training materials for HR

Portland, Oregon Area

• Responsible for setting appointments for incoming customers as well as employee work scheduling.• Receptionist duties including billing, multi-line phone support, and client education/assistance.• Achieved recognition for the completion of ad-hoc projects and weekly task completion.• Reviewed and ensured correct distribution of reports to key personnel.• Proficient with money handling, processing, and end of day accounting procedures including credit card reconciliations.• Chart reconciliations including documentation of patient status.• Insurance billing.

Portland, Oregon Area

• Exceeded customer service expectations by researching and answering detailed process questions.• Utilized customer conflict de-escalation/resolution and problem solving, ensuring customer needs were met.• Improved record organization and filing; assisted in achieving paperless records retention.• Main point person for pet insurance billing, processing, and receiving customer submissions.• Responsible for OSHA safety training and supervising weekly mandatory safety briefing.

• Receptionist duties, including customer service, answering phones, and helping clients.• Check clients and patients.• Proficient with accounting procedures and start/end of day tasks.

Vancouver, Washington

• Performed Client Service Coordinator tasks which consisted of checking clients in, out, receiving payment, and answering client questions.

Greater San Diego Area

• Supported 5 high level officers providing bi-weekly reporting related to logistics and flight plans.• Responsible for reviewing and updating proprietary data for weekly brief.• Revised and utilized spreadsheets containing highly confidential information.• Updated and maintained confidential flight schedules of high-ranking officers to and from combat zones.• Maintained office inventory and supplies using office company supply system, retaining and cataloging all receipts.• Developed office procedures and handbook; cross-trained employees for completion of daily operations.• Awarded Marine Corps Certificate of Commendation for exemplary work supporting Operations Directors.

General Studies

Certificate, Veterinary Medicine

Activities and Societies: A 9 month program for veterinarian assistant training and certification.

Business Administration And Management, General

Activities and Societies: Decided business was not for me and I was moving soon to where the commute to school was to great.

Education record

35 Credits Completed

Diploma, High School/Secondary Diplomas And Certificates