- Assisted computer patrons with printing, resumes, online searches, online applications, scanning, sign-in/log-out procedures, general computer operations, etc.- Aided patrons with personal electronic devices, which included but was not limited to: teaching basic use of new devices; assisting with uploading, downloading, and updating; signing up and teaching use of library applications; and determining device performance issues.- Taught basic hands-on computer classes in a classroom setting and one-on-one.- Conducted and helped with all Library events.

- Managed, co-created and edited all written communications including but not limited to inhouse copywriting, marketing pitches, sales emails, presentation decks and business plans- Responsible for the creation, organization and posting of all social media content- Led and conducted all sales calls and cold email campaigns for US-based sellers in e-commerce marketplace- Administrator and communication manager of all American sellers and online communities

- Organised, produced, proofread and copyedited content and contributions - Improved the style, content and design with new feature ideas and collaboration with the designer and Institute members- Networked with both institute members and prominent, industry leading figures to gain insight and knowledge- Advised on web design and content for the Institute’s new website (launched May 2020)

- Prepared and led on-stage speeches and questions for speakers at industry leading events in UK, Italy, US- Planned and supported guest speakers in topic, discussion, flow of moderation to ensure smooth transition- Discovered, pitched and secured potential speakers for events - Conducted global moderations for international audiences of 300+ attendees - Further developed presenting and moderating skills through industry research

- Assisted with the copyediting and proofreading of the monthly publication and online content- Generated content for both the products through articles and feature ideas- Represented the company through attending various events on a global scale - Created social media and website marketing campaigns