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Amanda Hershey is listed as Student| Studying Computer Networking| CSR at Pratt & Whitney, a with 16054 employees, based in Muskegon, Michigan, United States. AeroLeads shows a matched LinkedIn profile for Amanda Hershey.
Amanda Hershey previously worked as Customer Service Representative at Pratt & Whitney and Project Expert Support at Outlier. Amanda Hershey holds Undergrad Certificate, Computer Systems Networking And Telecommunications, 3.6 Gpa from University Of Maryland.
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At Outlier, my role as Project Expert Support revolves around enhancing AI chat solutions to align with client expectations, thereby driving customer satisfaction and business growth. With a foundation in Computer Systems Networking and Telecommunications from the University of Maryland, I apply a meticulous analytical approach to optimize interactions and manage quality effectively.Our team collaborates to implement continuous updates, drawing from my project management skills acquired at Teleperformance as a Tier 2 Expert. This synergy of technical knowledge and customer service expertise fuels my mission to deliver exceptional service quality, ensuring every client engagement is a testament to our dedication and precision.
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United States
• Managed repairs for all aircrafts using SAP systems and CRM, ensuring a smooth repair process for customers.• Handled dispositions and proformas, correcting any issues that arose, while managing time efficiently to deliver parts on time.• Checked inventory, answered emails, and provided quotes for repairs to support the repair process.
Remote
The business model for an Outlier chat reviewer involves enhancing customer service by reviewing and optimizing AI chat interactions. Key elements include ensuring quality responses, analyzing performance metrics, providing improvement recommendations, and implementing continuous updates. This approach tailors AI chat solutions to client needs, driving customer satisfaction and business growth.
Other employees you can reach at utc.com. View company contacts for 16054 employees →
Leone D'Onofrio
Colleague at Pratt & WhitneyDurham, Connecticut, United States
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Robert Henson
Colleague at Pratt & WhitneyGreat Mills, Maryland, United States
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Edward Greenman
Colleague at Pratt & WhitneyCaledonia, Michigan, United States
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Selvaraj Sivaraman
Colleague at Pratt & WhitneySingapore
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Kerry Swalley, Mba, Gsp
Colleague at Pratt & WhitneyOklahoma City, Oklahoma, United States
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Michelle Thomas
Colleague at Pratt & WhitneyArlington, Texas, United States
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Brian Murphy
Colleague at Pratt & WhitneyBristol, Connecticut, United States
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Steve Graushinsky
Colleague at Pratt & WhitneyBroad Brook, Connecticut, United States
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Kelsey Nassetta
Colleague at Pratt & WhitneyNiantic, Connecticut, United States
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Srinivasa A
Colleague at Pratt & WhitneyBengaluru, Karnataka, India
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Amanda Hershey works for Pratt & Whitney.
Amanda Hershey is listed as Student| Studying Computer Networking| CSR at Pratt & Whitney.
Amanda Hershey is based in Muskegon, Michigan, United States while working with Pratt & Whitney.
Amanda Hershey has worked for Pratt & Whitney, Outlier, and Teleperformance.
Amanda Hershey's colleagues at Pratt & Whitney include Leone D'Onofrio, Robert Henson, Edward Greenman, Selvaraj Sivaraman, and Kerry Swalley, Mba, Gsp.
You can use AeroLeads to view verified contact signals for Amanda Hershey at Pratt & Whitney, including work email, phone, and LinkedIn data when available.
Amanda Hershey holds Undergrad Certificate, Computer Systems Networking And Telecommunications, 3.6 Gpa from University Of Maryland.
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