Member of the Laboratory Operations Leadership Team charged with partnering with key members of the salesforce, patient financial services and other corporate functions to establish standard processes and procedures for the collection activities involving Specimen Processors and Third Party Collection sites. Establish and maintain policies for specimen processor compliance, customer service satisfaction, auditing, performance management, patient interaction, analytics and reporting.

Clinical Research - Data Collection & Management - Client Relations - Issue Escalation & ResolutionProject Management - Timelines - Budgeting & Forecasting - Presentations - Training & CoachingCRO Activities - Contract Compliance - Study Audits - Operations Integration - Performance Metrics