• Enhanced user experience for SaaS product by quickly delivering and testing Java bug fixes in a Linux/Unix environment• Uncovered and solved a core issue with the exception handling system by developing a fix that prevented undue delay of a major release and called for code reform across the infrastructure development team• Researched and built a proof of concept for a software solution to reduce API related bugs introduced in the product which was integrated into the CI/CD pipeline and software development process improving development practices and code base quality• Created an internal troubleshooting solution tool by automating a product workflow using Python and Bash accelerating team productivity by 33% • Tested and measured scalability performance of product by benchmarking and analyzing API response times using ReadyAPI highlighting improvement areas within product and providing internal visibility on quality of user experience through recorded data• Designed and reverse engineered APIs using SwaggerHub improving customer and internal usability

Researched commercially available IMU sensors suitable for ten fingers to help accurately capture finger motions and hand gesturesCollaborated with fellow research assistants to explore design solutions for synchronizing and integrating all ten channels of IMUs into a singular system

Analyzed available resources and event conditions to determine best collection of equipment to supplyMaintained safety regulations required of event set-ups to prevent potential technical problemsEducated customers on available equipment and their uses to best meet their demands

Retained 99.8% accuracy from machine-calculated cash intake to total sum of money handled supported by Microsoft ExcelMatched demands of rapid customer intake by prioritizing communication amongst team membersActively sought knowledge of responsibilities outside position to increase understanding of company infrastructure effectively improving customer rapport and service by 75%