*Lead PQ in North America: Oversee workload management and quality assurance for a diverse team of 9 PQ Assessors across global locations*Foster leadership capabilities within the PQ team, encouraging ownership of respective programs and providing guidance to maximize our collective impact*Collaborate with Brand, Planning, and Program Teams to meet goals related to customers' first impressions of our vehicles in showrooms*Offer critical input to cross-functional teams to develop and… Show more *Lead PQ in North America: Oversee workload management and quality assurance for a diverse team of 9 PQ Assessors across global locations*Foster leadership capabilities within the PQ team, encouraging ownership of respective programs and providing guidance to maximize our collective impact*Collaborate with Brand, Planning, and Program Teams to meet goals related to customers' first impressions of our vehicles in showrooms*Offer critical input to cross-functional teams to develop and manufacture vehicles that captivate customers from the showroom to their garage, focusing on quality perception*Work across regions to achieve common goals, analyze efficiencies, and negotiate best practices to build and sell vehicles that delight our customers and attract new ones*Implement creative strategies to support a multi-regional team, overcoming location limitations and balancing workloads considering timing constraints*Embrace and optimize hybrid work models, including remote and in-person settings, to achieve greater efficiency and effectiveness*Implemented an inclusive approach for remote and hybrid team participation, initiated comprehensive training programs, and orchestrated benchmarking deep dives to facilitate proactive understanding and sharing of best practices*Standardized outputs to enhance consistency and efficiency across assessments and reports, created an automated status Dashboard for transparent cross-functional sharing*Re-established a role for creating and reviewing realistic Virtual Mock-ups rendered in VRED using Design and Engineering data to aid in PQ evaluations Show less

*Focused on enhancing brand image and pricing power by setting optimal PQ targets based on brand ambitions, market trends, and project references*Proposed solutions to optimize style appeal and ensure clean design, contributing to project decisions with a customer-centric mindset aligned with the PQ strategy*Focused on creating a well-thought-out, well-designed, and well-manufactured product that appeals to customers' senses, ensuring a positive first impression*Streamlined Global… Show more *Focused on enhancing brand image and pricing power by setting optimal PQ targets based on brand ambitions, market trends, and project references*Proposed solutions to optimize style appeal and ensure clean design, contributing to project decisions with a customer-centric mindset aligned with the PQ strategy*Focused on creating a well-thought-out, well-designed, and well-manufactured product that appeals to customers' senses, ensuring a positive first impression*Streamlined Global Strategy for PQ methodology, training, tools, and systems across four regions*Global PQ Lead for several projects, requiring collaboration with three regions to address design and execution issues. Traveled to a plant in China to train staff and handoff the program*Reviews of part numbers in Team Center, monitoring PDO Surface Releases, and V-Red files*Input of Cost Reduction proposals to ensure alignment with customer PQ expectations*Physical assessments throughout the vehicle development cycle to reach PQ targets*Developed and coordinated two PQ Customer Clinics to validate and improve processes and gather customer data for future programs*Expanded Perceived Quality benchmarking to identify executions inside and outside the automotive industry, with annual attendance and report-outs at events such as LA Auto, CES, NAIAS, Chicago Auto, Luxury Boat, and Furniture shows Show less

*Launched the Global Powertrain Development Process to the Powertrain Organization*Mentored Powertrain Platform & Cross-Functional teams in implementing global strategy and methods*Ensured consistent process execution, identifying issues and non-conformances across 22 Powertrain Programs.*Maintained issue transparency by holding leads accountable for providing measurable status updates*Set up customized GPD Program plans specific to unique program requirements

*Managed all functional departments on multiple Ford Vehicle Personalization Programs, ensuring programs were on time and on budget*Resolved issues with cross-functional leads and suppliers from concept through launch*Program Manager on two Global Vehicle Programs, creating best practices, lessons learned, and global standards

*Obtained agreements on key milestones and durations for product development of various car/truck platforms with cross functional groups to develop cookbook timing

*Worked with cross functional teams to ensure all planning, scheduling, analysis and reporting requirements were identified and met*Developed, maintained and analyzed timing plans using the Ford Process Development System (FPDS)

*Managed 12 monthly Nissan and Infiniti high volume Direct Mail campaigns*Reviewed client proofs and orchestrated copy changes with technical data team*Oversaw Production Quality Control of all correspondence prior to fulfillment*Executed monthly tracking, reporting and forecasting of stock inventory as well as periodic physical inventory updates *Managed a team of 13 Ford Blue Oval Call and Web Center consultants*Developed and administered Web Center Standards to… Show more *Managed 12 monthly Nissan and Infiniti high volume Direct Mail campaigns*Reviewed client proofs and orchestrated copy changes with technical data team*Oversaw Production Quality Control of all correspondence prior to fulfillment*Executed monthly tracking, reporting and forecasting of stock inventory as well as periodic physical inventory updates *Managed a team of 13 Ford Blue Oval Call and Web Center consultants*Developed and administered Web Center Standards to monitor quality of service Show less

•Moderated policy adjustments with customers and dealerships to mutually benefit Cadillac and its' customers•Negotiated trade/repurchases with GM dealers and customers resulting in reduction of repurchase costs and avoidance of costly court proceedings