Amanda Malcom Email & Phone Number

Cincinnati, OH, US

Ohio

• Responsible for creating and managing workflow processes that increased sales and retention.
• Developed the process that manages exclusive accounts.
• Responsible for implementation of new processes.
• Created training documents and responsible for training new employees.
• Assisted in determining QA standards and guidelines.
• Manage accounts $7k and above.

• Responsible for managing and implementing processes that support an increase in revenue and a decrease in debt for the company.
• Creating and implementing team metrics, KPI’s and planning based on financial forecasts.
• Investigate and recommend solutions for customer, web and processing systems.
• Creating quality violation and customer service standards.
• Creating SOP’s.
• Implementation and recommendations on how to run Noble Dialing System and upgrading STARS database… Show more Responsible for managing and implementing processes that support an increase in revenue and a decrease in.

• Collaborate with plants, sales representatives, customer service and pricing to provide service to enhance customer satisfaction.
• Analyze data in SAP for accuracy and problem resolution.
• Data auditor for Team.
• Responsible for training new employees and creating training documents.
• Helped implement and manage a new process data tool for SAP.
• Prepared business case studies for the department.

• Investigated and resolved customer concerns in collaboration with respective agency and other departments. Prepared report documents for Department of Human Services, State of Ohio and other government agencies..
• Implemented new paperless process, resulting in streamlined operations.
• Established new procedure for tracking employee work for quality and auditing client data… Show more Investigated and resolved customer concerns in collaboration with respective agency and other departments. Prepared.
• Established new procedure for tracking employee work for quality and auditing client data for accuracy.
• Formed the Safety, Health and Wellness Program and was Chairperson.
• Assisted Manager on the development of Medicaid Manual.