Amanda Silver

Amanda Silver Email and Phone Number

Food Business Operations @ Bakey Babka
Amanda Silver's Location
Boston, Massachusetts, United States, United States
Amanda Silver's Contact Details

Amanda Silver personal email

About Amanda Silver

Amanda cares relentlessly about using operations to improve frontline jobs and build strong companies. She led the Good Jobs Institute's work with small businesses, helping leaders in retail, restaurants, bakeries, and other service businesses to adopt an operating model that enables higher pay for employees, strong customer loyalty, and strong financial performance. Her writing has been published in Harvard Business Review and industry magazines. She is focused on driving change within the food industry. Previously, Amanda was an early-stage operations leader at several Detroit startups, in real estate tech and autonomous vehicle transportation. It was in this environment that she learned the important distinction between creating jobs and creating good jobs. She received her MBA at the Asia School of Business, an affiliate of MIT Sloan, based in Kuala Lumpur, Malaysia.

Amanda Silver's Current Company Details
Bakey Babka

Bakey Babka

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Food Business Operations
Amanda Silver Work Experience Details
  • Bakey Babka
    Operations General Manager
    Bakey Babka Mar 2024 - Present
    Boston, Massachusetts, United States
    Boston-based bakery focused on winning with guests through ridiculously fresh pastries and outstanding hospitality. Supporting expansion and consistent execution through improved operational systems and team development initiatives.
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  • Good Jobs Institute
    Director
    Good Jobs Institute Jun 2023 - Mar 2024
    Cambridge, Massachusetts, United States
    Led the Institute’s work with small businesses, bakeries, and restaurants, helping several clients successfully reduce employee turnover and increase profitability by integrating systemic changes to operations and people investment. Facilitated workshops, webinars, and structured working sessions designed to help clients convene cross-functional stakeholders and build urgency and alignment around systems change.
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  • Good Jobs Institute
    Good Jobs Fellow
    Good Jobs Institute Jun 2021 - Jun 2023
    Cambridge, Massachusetts, United States
    The Good Jobs Strategy—a model developed by Zeynep Ton, an Operations Management professor at MIT Sloan—is a combination of people investment and four operational choices that helps service businesses drive lower frontline employee turnover, higher productivity, and a better customer experience. The Good Jobs Institute works directly with operationally intensive service businesses to help them adopt GJS principles and drive better frontline team performance and competitive differentiation.
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  • Jobs For The Future
    Lead Writer
    Jobs For The Future Feb 2021 - Jun 2021
    Worked with JFF Labs as Leader Writer and Researcher on market scan focused on the non-degree workforce training providers, funded by Workday. Conducted topic research, crafted point of view, developed market segmentation categories, and wrote the final scan narrative.
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  • May Mobility
    Operations Project Manager
    May Mobility Oct 2018 - May 2019
    Greater Detroit Area
    Enabled autonomous-vehicle transportation services to scale to multiple markets by creating processes for communication between remote operations sites and headquarters-based engineering team. Wrote extensive documentation and trained team in reporting, tracking, and resolving technical issues that pose either a safety or functional risk to customers. Responsible for rolling out knowledge base and project management tools to formalize SOPs, ensure accurate record keeping, promote transparency of information, and empower individual problem-solving. Author of the company's 100+ page Site Operations Handbook.
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  • May Mobility
    Site Supervisor
    May Mobility Apr 2018 - Oct 2018
    Greater Detroit Area
    Joined the team as the first Site Supervisor prior to first market launch of autonomous-vehicle transportation services. Developed the company's first training curriculum, disciplinary policies, and regular QA processes its Fleet Attendants--responsible for operating the vehicle and ensuring a great passenger experience. Provide on-the-ground support and leadership for day-to-day operations of the world's first self-driving commuter shuttle. Troubleshot technical issues with software and hardware, working directly with engineering team to resolve. Built systems to supply engineering team with real-time information on the state of the fleet and updates on individual cases.
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  • Castle Co.
    Detroit Head Of Operations
    Castle Co. Aug 2016 - Feb 2018
    Greater Detroit Area
    Led operations of Y Combinator and venture-backed property management technology startup. Member of the core team with responsibilities including directly managing a team of remote and co-located full-time Account Managers, hiring and onboarding new employees, and developing and implementing internal processes for reduced cost per unit managed and increased net promoter scores. Led projects on internal restructuring, overhaul of phone and email systems, and customer development journey. Tracked and communicated data on customer loyalty trends to drive metrics-based decision making.
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  • Castle
    Operations And Accounts
    Castle Aug 2015 - Aug 2016
    Greater Detroit Area
    Provided top-notch service and customer support to a portfolio of over 60 real estate owners, generating average annual revenue of over $112k. Responsible for building out and hiring the company’s first on-demand workforce for increased efficiency in leasing tenants. Used customer feedback to inform product development decisions and operational prioritization.
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  • Venture For America
    Class Of 2015 Fellow
    Venture For America Jul 2015 - Jun 2017
    Accepted into selective 2 year fellowship program for recent college graduates passionate about building businesses in cities with growing entrepreneurial ecosystems. Elected “Top 10 Fellow" by 120 peers for outstanding leadership, drive, and potential in the field of entrepreneurship.
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  • Davidson College
    Speaking Center Tutor
    Davidson College Aug 2014 - May 2015
    Davidson, North Carolina
    Led workshops and worked one-on-one with students to help them improve their confidence and effectiveness in public speaking. Certified tutor by the National Association of Communication Centers.
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  • Davidson College
    Communications Intern For The Innovation And Entrepreneurship Initiative
    Davidson College Apr 2014 - May 2015
    Davidson, North Carolina
    Developed the web presence, newsletter, and social media content to connect and enable a dynamic community of Davidson entrepreneurs.
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  • Street Soccer Usa
    Event Production Intern
    Street Soccer Usa May 2014 - Aug 2014
    New York, Ny
    Organized, planned, executed and performed post-operation analysis for fundraising events and tournaments, including the Steve Nash Showdown, Cosmos Copa Tournament, and Street Soccer New York Cup. All profits were used to support programs for homeless and at-risk youth and adults.
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Amanda Silver Skills

Public Speaking Public Relations Social Media Marketing Fundraising Strategic Communications Entrepreneurial Organizations Project Management Graphic Design Presentation Skills Event Management Event Planning Nonprofits Phone Banking Social Entrepreneurship Organizational Development Organizational Psychology Operations Management People Management Customer Success Customer Experience

Amanda Silver Education Details

Frequently Asked Questions about Amanda Silver

What company does Amanda Silver work for?

Amanda Silver works for Bakey Babka

What is Amanda Silver's role at the current company?

Amanda Silver's current role is Food Business Operations.

What is Amanda Silver's email address?

Amanda Silver's email address is am****@****aol.com

What is Amanda Silver's direct phone number?

Amanda Silver's direct phone number is +191431*****

What schools did Amanda Silver attend?

Amanda Silver attended Asia School Of Business, Davidson College.

What skills is Amanda Silver known for?

Amanda Silver has skills like Public Speaking, Public Relations, Social Media Marketing, Fundraising, Strategic Communications, Entrepreneurial Organizations, Project Management, Graphic Design, Presentation Skills, Event Management, Event Planning, Nonprofits.

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