Amanda Melvin Email and Phone Number

*Attend morning huddles (a morning meeting held by area supervisors to provide updates and instructions to technicians before starting the day).*Check e-mail.*Check Outlook calendar for meetings, events, and tasks to complete.*Receive Batch Records from each area of Production. Log into ‘Packet Tracker’ spreadsheet (spreadsheet that keeps track of each Batch record; date it was received and from which area, number of errors found during review and the technician responsible, date paperwork was turned in to Quality Assurance and if it was turned in within the required timeframe). Prepare packet for review; fill out checklist with packet’s Batch Number and amount of copies of each document included. Review paperwork for errors; blanks, spelling errors, math errors, proper date and time formats and make sure the correct boxes are initialed and dated. Give to appropriate technicians or pass on to the area’s supervisor for corrections. Sign and date checklist after packet’s completion. Sign in to Quality Assurance.*Review monthly ‘Disinfection Room Records’; check for blanks and spelling errors. Verify that cleaning was done on schedule (i.e.; some rooms are to be cleaned and disinfected once a week or several times a month). If cleaning was not done on schedule, see that a comment is written providing an explanation. Make sure the appropriate boxes are initialed and dated. and that dates and times are in their proper formats. Give to technicians or area’s supervisor for corrections.*Review ‘Disinfectant Preparation Records’; verify that the dates of expiry are correct for the disinfectants used (i.e.; some disinfectants expire in twenty-four hours, some in seven days). Check that disinfectants were not used past their expiration date. Verify that all information entered is correct for the disinfectant used. Make sure volumes entered are correct and Total Volume adds up. Make sure dates are in proper format. Give to technicians or area’s supervisor for corrections.

*Review monthly ‘Temperature Records’; check temperature for each day, make sure they are in range. Verify that technicians entered their initials and what time temperature was checked. If temperature is out of range, check that a comment was written documenting what action was taken (i.e.; if a recheck on the temperature was done, what member of maintenance personnel was contacted, etc.). Make sure dates and times are in their proper formats. Give to technicians or area’s supervisor for corrections.*Review ‘Autoclave Run Records’; make sure forms are dated and that the correct Autoclave number was entered. Verify that the correct temperature was entered and in range, along with the time in sterilization. Check for blanks and spelling errors. Make sure dates and times are in their proper formats and that initials are entered where required. Give to technicians or area’s supervisor for corrections.*Review ‘Preparation Record for Working Media’; verify that Batch Size is the correct amount and the correct unit of measurement is used (milliliters or liters). Make sure Batch Number and Process Order Number are correct and entered on each page. Check temperatures and make sure they are in range. Check math, making sure quantities used and quantities scrapped add up correctly. Give to technicians or area’s supervisor for corrections.*Scan, copy and print office paperwork as needed.*Enter data into the ‘Document Error’ spreadsheet (a spreadsheet created for the Operations manager to show how many errors were found in each Batch record).*Receive Critical Antigen list from Supply Chain once a week by e-mail. Batch records on this list were immediately prioritized. Replied with status updates (i.e.; if the paperwork inquired about has been received, if it has been turned in already and when or if the Batch was canceled). Presented this information at the weekly Schedule Meeting.

*Receive weekly Dispatch List from Quality Assurance by e-mail (list of unreleased Antigen and Final Product that shows which records will be needed soon). Went over list and looked up each Batch number in ‘Packet Tracker’ spreadsheet for its status. Provided updates to Quality Assurance as needed.*Present ‘Packet Tracker’ and ‘Document Error’ spreadsheets to Operations manager and all Operations supervisors at Supervisor meeting twice a month. Give details on how each area of Production is doing with paperwork (i.e.; which area is not handing in paperwork within the required timeframe, which area has the most amount of errors and which areas are doing well). Also presented screenshot examples of frequently found errors using PowerPoint. Provided solutions to supervisors on how their areas could improve their paperwork process.*Records and Information Management (RIM) Steward; responsible for effectively managing records and other paperwork in the Production area. Developed a system for paperwork turn-in that consisted of bins marked by days of the week (technicians handing in Batch records were to put them into the bin marked with the day they are delivering it to the Document Control Specialist). Batch records received are then organized by priority (i.e.; critical records, records due that week, records due in ten days or more and records reviewed and ready to be signed in to Quality Assurance).*Assist TS/MS with data entry for ‘Change in Formalin Concentration’ and ‘Egg Viability’ (a spreadsheet used to track egg losses and how many eggs were distributed to each area of Production).*Proofread documents for TS/MS personnel as needed.Assist in training new employees on how to enter Controlled Areas; proper gowning procedures, disinfecting hands, bagging up belongings, etc.

*Take phone off of answering service. Have messages faxed over then return phone calls.*Call patients to confirm appointments.*Cancel and reschedule appointments.*Check patients in/out.*Fax and copy office paperwork.*Answer phone, take messages appropriately.*Have new patients fill out required paperwork, then make copy of insurance card and check benefits online using NaviNet.*Create new patient charts.*Call and request MRI and x-ray reports for patients.*Check referral and authorization dates.*Write and print receipts.*Print and mail yearly statements.*Assist with back office (show patients to exam rooms. Grab cervical & lumbar hotpacks, ice packs. Perform ultrasounds.)*Post charges and payments for each visit into computer using Sunrise software.*Call insurance companies for patient benefits information.*Handle all records requests from attorney’s offices; copy patient charts and prepare for mailing, fill out and fax Copy Fee Invoice.*Assist in the training of new employees on how to operate the front desk.*Add money up, make sure count is correct.*Shut down computer & put phone service on at the end of the day.

*Logon to eCW and Outlook computers.*Answer phones, listen to voicemail, return calls, take messages, transfer calls appropriately.*Schedule appointments and check patients in/out using eClinicalWorks scheduling software. Triage appropriately.*Show patients to exam rooms.*Restock OTC medicine drawers as needed.*Scan/file documents into patients’ electronic charts.*Create patient charts for all physical exam appointments.*Check mail daily. Distribute appropriately.*Keep calendars and schedules updated for staff.*Help organize and plan monthly Wellness promotions and events; handle booking of locations, prepare materials.*Check fax for lab results, stamp with date, put in Nurse Practitioner’s bin for review.*Call and request lab specimen pick-ups.*Schedule dry cleaning pick-ups.*Refill copier, fax, and printer with paper and toner as needed.*Make copy of patients’ insurance cards for personal labwork visits, fill out insurance and patient information on labslip.*Prepare copies of lab results for patients to pick up.*Call or e-mail patients to confirm appointments.*Keep work area and waiting room organized.*Do refrigerator temperature checks and AED (automated external defibrillator) checks.*Log off MedNet computers in all exam rooms at the end of the day, forward all calls to voicemail.

*Greet patients, schedule appointments and check patients in/out using MediSoft scheduling software.*Copy patients' insurance card and get benefits information.*Check insurance for authorization.*Pull, file and update patient charts.*Answer phones, take messages.*Call patients to confirm appointments.*Prepare charts for new patients.*Copy and fax office paperwork.*Mail invoices.*Prepare and print superbills.*Pull and prepare charts for appointments the following day.

*Process local and long distance telephone conversations for the hearing impaired, hard-of-hearing, and speech-disabled.*Translate electronic messages to voice messages, voice messages to electronic messages.*Translate sentences from American Sign Language (ASL) to English and English to ASL while conveying caller's emotions.*Maintain strict consumer confidentiality.