Amanda Moore Email & Phone Number

Midland, Western Australia

Police Assistance Centre

• Answering and reacting to emergency calls for the policeReceives incoming telephone calls and assesses the required response.
• Initiates a CAD incident where an immediate police response is required
• Minimises complaints and establishes / maintain a positive rapport with callers
• Advises the Team Leader when high-risk incidents are reported including those involving other agencies
• Conducts follow–up enquiries in relation to call and updates/amends CAD incident as necessary
• Completes incident reports and information reports

Bentley

• Clerical officer at Pathwest Forensic Biology
• Analyses, collates and uploads results and reports onto laboratory spreadsheets and computer databases.
• Responsible for the timely and accurate data input and maintenance of client information.
• Attaches and uploads reports and other documents via a computer system for submission to clients.
• Resolves discrepancies by correcting, deleting, or re-entering data.
• Accepts and assesses priority documents and client material and deals with them in tight timeframes.

• Proactively answered customer queries and helped students with any concerns.
• Initial point of contact for student bookings via telephone and walk in enrolments
• Scheduled the trainers to teach all booked training courses.
• Collated and recorded students results into academy database.
• Analysed student training outcomes achieved with other results in various databases.
• Printed and organised manuals and assessment records for students and trainers within the Academy.

• Admin Assistant/Customer Service Officer and Data Entry clerk at Girl Friday
• Created a homebased business on discovering a need in the market. - Some bigger home based organisations intermittently employed someone during busy times throughout the year.
• Updated and managed various companies’ databases, including CRM.
• Maintained accurate customer records within various databases.
• Received source data for computer entry and compiled and sorted information, establishing entry priorities.
• Reviewed data for deficiencies and analysed for research and compiled reports.

I support the Administrator in customer service and data entry for The Orangutan Project (TOP). I ensure alltelephone calls and emails are answered within one business day of contact with TOP.I resolve customer problems by clarifying the complaint, determining the cause and identifying the appropriatesolution. I follow-up to ensure resolution.I receive.

• School Officer at Cassia Education Support Centre, South Hedland
• Resolved telephone and office reception enquiries.
• Maintained electronic student and administration files.
• Greeted visitors, arranged meetings and recorded and distributed minutes from the meetings.
• Monitored, each day, the attendance and student merit awards and compiled weekly reports for the Principal.
• Maintained student health plan and emergency contact records.

• Royal Air Force1996-2001 On promotion moved to London HQ; - In charge of a shift
• Working in tandem with Royal Navy, prepared handover, outlined any incidents for next shift.
• Supported the identification and analysis of hotspots across the world.
• Responsible for placement and health and welfare of 30 on shift personnel.
• Trained all personnel in case of any emergency and how to answer and react to an emergency phone call.Promoted to Database Manager (DBM)
• Developed, managed and maintained the database of the military telecommunications computer system.

Education record

English language, Math, Chemistry, Computer Studies, French, Needlework, English Literature, Food and Nutrition

Education record