Amanda Morelli Email & Phone Number

Wolcott, Ct, Us

Wolcott, Ct, Us

HR Coordinator (February 2023 - August 2023)

Southington, Connecticut, United States

- Complete prompt and accurate food and beverage orders in a high volume, upscale dinner/lunch service - Perform operating duties such as polishing glasses, replenishing condiments, setting and clearing tables, taking orders from customers, offering menu recommendations and/or additional information upon request, verbalizing evening specials to customers, and serving food and drink orders- Work effectively under pressure and frequently practice successful up-selling techniques to maximize restaurant profits- Assist in various areas of the restaurant, helping where circumstances dictate to prepare for anticipated customer influx - Provide excellent and appropriate customer service and calmly concentrate on the identification and resolution of any customer or restaurant related problems that arise - Multi-task by greeting and seating guests upon their arrival while continuously attending to the clientele currently seated- Utilize a point of sale system to input orders and process both sales and payment transactions- Apply listening, communication, math, presentation, and organizational skills throughout the duration of the shift

Wolcott, Connecticut, United States

- Fulfilled managerial functions such as staff education and training, scheduling, detailing and ordering inventory, managing payroll, record-keeping, and handling customer relations- Ensured prompt and accurate food and beverage order synchronization and preparation with both kitchens in a fast-paced and high-volume dining service- Created work schedules for waitstaff employees and fostered a healthy communicative environment to ensure proper coverage is delegated and the restaurant is not over- or under-staffed- Supervised the counter and applied proper interpersonal skills to effectively interact with the diverse array of clientele at the restaurant- Maintained high standards of health, safety, and quality control and took the initiative to ensure employees actively fulfilled these expectations when providing service to patrons- Built and maintained customer relationships while completing typical server responsibilities to ensure guest satisfaction - Applied active listening, positive language, and patience to successfully resolve any customer complaints/issues that arose

Bachelor'S Degree: Completed, Master’S Degree: In Progress, Business Administration, Management And Operations

Activities and Societies: Vice President and Chief Financial Officer for the UConn Waterbury Business Society, Vice President and Social.

High School Diploma

Activities and Societies: Student Government (Vice President), Model United Nations, Peer Helpers, National Honors Society, HOBY/CLeW.