Amanda Murff Email & Phone Number

Collaborating with 3Mers around the world:- Establishing requirements and designing LMS learning experiences that meet stakeholder needs.- Designing, testing, and implementing learning experiences in enterprise LMS.- Developing and maintaining system documentation ad reporting for individual learning initiatives.- Configuring, testing, and implementing LMS audiences, assignments, library topics, news pages, notifications, organizations and domains according to stake holder requirements for learner experiences.- Partner with Vendors, IT, and Leaders, and designers to test and implement system updates, clean-up efforts, and maintenance. - Conduct training and knowledge transfers for upskilling of LMS Administrators and GSC.

Remote

Information Technology Team:-Provide advanced troubleshooting, configuration, and monitoring for LMS and various integrations using ITSM and Salesforce ticketing software.-Offer functional/technical expertise for upskilling of Global Admin Support Team and point of escalation for troubleshooting difficult administrative and user technical issues.-Created and performed user acceptance, functional, and regression testing in qTest.-Utilized project planning and progress tracking software program Jira-Run advanced LMS reports and provide data analysis.-Use of basic HTML coding to format course descriptions, dashboard pages, and system-generated e-mail notifications.-Balanced multiple projects simultaneously with the ability to effectively prioritize and execute tasks in a fast-paced environment.Global Learning Team:-Designed and instructed LMS deployment training for Global Support Team and new LMS administrators.-Design, test, create, and maintain configurations of learning objects within LMS ranging from web-based and instructor-led activities to complex multi-language curriculums.-Technical writing experience creating/maintaining process-related job aids.-Liaise with Learning Team regarding companywide training strategy and creation of all-employee development curriculums within LMS.-Identify and present LMS solutions to clients and assess solutions for technical and business sustainability.-Manage audience configuration and assignments for mandatory annual compliance training and reporting for the global organization.

Alabama, United States

-Certified by Sitel and multiple clients to create, deliver, and evaluate learning experiences in person and remotely.-Sitel MAXPert Program Leader – Program increased employee engagement and recognition while decreasing employee attrition.-Continuous data management and analysis of trainees by examining key performance metrics.-Identify Learner knowledge gaps to create detailed action and development plans to achieve goals and align performance with expectations.-Maintain elements within multiple LMS for various clients, input training content, and analyzed student data.-Partnered with HR to implement and manage attendance, performance, and disciplinary policies.

Alabama, United States

-Facilitated expert classroom instruction, mentoring, and one-to-one skills coaching to employees and leadership team.-Provided client tool functionality testing, technical support, and issue remediation for associates and clients.-Created and updated training curricula and workflow guides for small and large audiences with application of instructional design theories, models, practices, and methodologies for multiple companies.-Traveled to various Sitel locations with highly successful interactions with clients and upper-level management in preparation for new clients or training.

Fort Lewis, Wa

Fort Lewis, Wa